Mortgage Team Leader
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | £43,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Skipton, BD23 1DN |
| Company: | Skipton Building Society |
| Job type: | Permanent |
| Job reference: | JR2107 |
Summary
Hours:
35 hours per week, flexible and hybrid working can be considered, however regular on site presence is requiredSalary:
£43,000 Per AnnumClosing Date:
Thu, 6 Jun 2024We’re looking for a Team Manager to join the existing Mortgage Advice Leadership Team within Homes Finance Advice, leading a team of Mortgage Advisers, Mortgage Support Consultants and Direct Lending Consultants who are responsible for initial mortgage queries, applications, and DIPS.
The salary for this role is up to £43,000 per annum dependent on skills and experience, please note this role may close early as applications are reviewed frequently.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
The team consists of qualified Mortgage Advisers, Mortgage Support Consultants and Direct Lending Advisers and Mortgage Team Managers. You will be expected to work closely as a team to provide a seamless customer journey.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
· Annual discretionary bonus scheme
· 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
· Holiday trading scheme allowing the ability to buy and sell additional annual leave days
· Matching employer pension contribution (up to 10% per annum)
· Colleague mortgage (conditions apply)
· Salary sacrifice scheme for hybrid & electric car
· A commitment to training and development
· Private medical insurance for all our colleagues
· 3 paid volunteering days per annum
· Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
You’ll be working closely within the wider Homes Financing Teams, sharing experience and knowledge, and working together to meet corporate plan targets.
You’ll also be:
Ensuring your teams adhere to agreed service levels, the Society’s training and competency scheme, ongoing training and development whilst managing appointment availability and resource
Facilitating regular coaching/development and career conversations
Driving efficiencies within the team in order to maximise capacity and direct mortgage volumes
Ensuring your teams are focusing on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers – understanding the importance for both the customer and the Society
The department is a busy environment, so being adaptable and agile is something you’ll need to be equipped to be.
What Do We Need From You?
To be successful in role you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams’ performance, seeking incremental gains continually.
You will be enthusiastic with a positive mindset and embrace change/challenge as an opportunity. You can demonstrate flexibility and do what’s right for customers/colleagues alike.
You will be required to have CF1 and CF6 or equivalent (Certificate in Mortgage Advice).
Our mortgage advisers/mortgage advice leaders became subject to the Certification Regime from March 2016 meaning the Society has to approve all individuals who are certified. In addition to this, the Conduct rules were applied to all senior manager and certified roles from March 2016 too.
Proud member of the Disability Confident employer scheme