Customer Service
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | £23,088 to £23,088 per year |
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | B1 3RJ |
| Remote working: | On-site only |
| Company: | Britannic Warehouse |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking an enthusiastic Customer Service Administrator for an energetic and dynamic office located near Birmingham City Centre, selling furniture as part of a long-term, inclusive, family business which has been in operation for over 50 years.
We pride ourselves on our continued success and are always looking for individuals with the right personality and motivation to grow within our company as we continually strive for excellence as one of the top retailers in our field.
The office is located within our warehouse, along with a number of our other offices and our customer showroom but offers a contemporary environment in which to work, with air-conditioning and plenty of space for staff to feel comfortable during their working hours.
Contract:
• This is a full time position (37 hours), working 5 days per week between the hours of 9:30-5.30 (Mon-Thur) and 9.30-5pm on Friday. (On site, no remote working)
• Initially a 3 month contract with a view to permanency.
• Salary is paid weekly on an hours-worked basis, working out at around £23,088 per annum.
Main Duties:
• Answering and dealing with Customer Service and Sale calls from customers. There is NO cold calling required with this position.
• General administrative work generated by telephone conversations including, but not limited to, processing orders and card payments, booking collections, creating delivery labels, logging call details, responding to emails and tracking details for customers.
• Some out-bound calls are required, primarily to suppliers and our 3rd party courier.
• Other duties may include greeting customers in store/reception work and other administrative tasks to assist other offices, including our in-house Health and Safety Office.
• We offer full training for all duties to ensure excellence at all levels.
Personal Attributes/Skills required:
• Confident telephone matter with ability to communicate with a wide range of people.
• Professional attitude.
• Prior experience in Customer Service is useful, but not essential providing willing to learn.
• Well organised and efficient with ability to pay attention to details.
• Enthusiastic, motivated and friendly; ready to be part of a dynamic team of office staff.
• Knowledge of IT – Microsoft package, primarily Word and Excel.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritise tasks.
• Able to follow and action instructions.
• Able to work as part of a team and as an individual.
• Able to make use of own intuition but not scared of asking for assistance.
• Willing to learn and continually build upon own level of experience.
We are looking for a talented individual with the right motivation and personality who is willing to make the role their own! We look forward to hearing from you!
We pride ourselves on our continued success and are always looking for individuals with the right personality and motivation to grow within our company as we continually strive for excellence as one of the top retailers in our field.
The office is located within our warehouse, along with a number of our other offices and our customer showroom but offers a contemporary environment in which to work, with air-conditioning and plenty of space for staff to feel comfortable during their working hours.
Contract:
• This is a full time position (37 hours), working 5 days per week between the hours of 9:30-5.30 (Mon-Thur) and 9.30-5pm on Friday. (On site, no remote working)
• Initially a 3 month contract with a view to permanency.
• Salary is paid weekly on an hours-worked basis, working out at around £23,088 per annum.
Main Duties:
• Answering and dealing with Customer Service and Sale calls from customers. There is NO cold calling required with this position.
• General administrative work generated by telephone conversations including, but not limited to, processing orders and card payments, booking collections, creating delivery labels, logging call details, responding to emails and tracking details for customers.
• Some out-bound calls are required, primarily to suppliers and our 3rd party courier.
• Other duties may include greeting customers in store/reception work and other administrative tasks to assist other offices, including our in-house Health and Safety Office.
• We offer full training for all duties to ensure excellence at all levels.
Personal Attributes/Skills required:
• Confident telephone matter with ability to communicate with a wide range of people.
• Professional attitude.
• Prior experience in Customer Service is useful, but not essential providing willing to learn.
• Well organised and efficient with ability to pay attention to details.
• Enthusiastic, motivated and friendly; ready to be part of a dynamic team of office staff.
• Knowledge of IT – Microsoft package, primarily Word and Excel.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritise tasks.
• Able to follow and action instructions.
• Able to work as part of a team and as an individual.
• Able to make use of own intuition but not scared of asking for assistance.
• Willing to learn and continually build upon own level of experience.
We are looking for a talented individual with the right motivation and personality who is willing to make the role their own! We look forward to hearing from you!