IT Service Desk Apprentice
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Peterborough |
| Company: | Carter Jonas |
| Job type: | Apprenticeship |
| Job reference: | 448 |
Summary
Job Advert
We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office.
The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business
applications and telecoms. You will also support internal communications and troubleshooting, whilst keeping up to date with
current technologies.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits
allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle
to work scheme and so on!
Overview of IT
As an IT Service Desk Apprentice, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts
and two 3rd Line Senior Escalation Analysts. Our IT department, headquartered in Peterborough, encompasses various teams such as
the IT Systems Team, Application Training, IT Assets, and Centre of Excellence. You'll have the opportunity to engage with these
teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for
an enriching experience.
Main tasks:
Helpdesk Support
* Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party
hardware and software providers as necessary.
* Follow through with appropriate fix or fixes as advised, whilst keeping the user informed until incident resolution.
Desktop Support
* Assisting all users with Microsoft Office 365 and Microsoft Windows operating systems.
* Diagnosing and resolving hardware faults in the case of hardware/software failures, including coordination with third-party
vendors if necessary.
* Supporting printing, integrated photocopier, and scanning functionalities.
* Imaging/reimaging PCs and laptops as required.
* Managing user accounts in Active Directory.
Software Support
* Deliver Microsoft Office support to all employees as required.
* After training, offer first and second-line support for the firm's specialised applications.
This job description is not exhaustive and the apprentice may be required to undertake additional duties from time to time to
ensure the smooth running of the IT department. Full training will be provided.
What will it take to be successful?
You will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You
will have the ability to stay calm and work methodically and accurately when under pressure, whilst maintaining excellent time
management.
Future prospects:
Carter Jonas is committed to the personal development of every employee including apprentices, tailored to enable them to maximise
their potential and develop a long-term career within the firm.
Apprenticeship Framework Information:
Course provider: QA
Course name: The Azure Cloud Support Specialist
Level: 3
Course duration: 17 months
Module info:
* Module 1: Core IT Principles
* Module 2: Core Cloud & Networking Principles
* Module 3: Operating System Fundamentals
* Module 4: Azure, M365 & Advanced IT Principles
Entry requirements:
* GCSE Maths and English (or equivalents) at grades 4+ (A-C or above)
* A-Levels (or equivalents) in any subject would be desirable.
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a
similar subject.
We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office.
The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business
applications and telecoms. You will also support internal communications and troubleshooting, whilst keeping up to date with
current technologies.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits
allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle
to work scheme and so on!
Overview of IT
As an IT Service Desk Apprentice, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts
and two 3rd Line Senior Escalation Analysts. Our IT department, headquartered in Peterborough, encompasses various teams such as
the IT Systems Team, Application Training, IT Assets, and Centre of Excellence. You'll have the opportunity to engage with these
teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for
an enriching experience.
Main tasks:
Helpdesk Support
* Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party
hardware and software providers as necessary.
* Follow through with appropriate fix or fixes as advised, whilst keeping the user informed until incident resolution.
Desktop Support
* Assisting all users with Microsoft Office 365 and Microsoft Windows operating systems.
* Diagnosing and resolving hardware faults in the case of hardware/software failures, including coordination with third-party
vendors if necessary.
* Supporting printing, integrated photocopier, and scanning functionalities.
* Imaging/reimaging PCs and laptops as required.
* Managing user accounts in Active Directory.
Software Support
* Deliver Microsoft Office support to all employees as required.
* After training, offer first and second-line support for the firm's specialised applications.
This job description is not exhaustive and the apprentice may be required to undertake additional duties from time to time to
ensure the smooth running of the IT department. Full training will be provided.
What will it take to be successful?
You will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You
will have the ability to stay calm and work methodically and accurately when under pressure, whilst maintaining excellent time
management.
Future prospects:
Carter Jonas is committed to the personal development of every employee including apprentices, tailored to enable them to maximise
their potential and develop a long-term career within the firm.
Apprenticeship Framework Information:
Course provider: QA
Course name: The Azure Cloud Support Specialist
Level: 3
Course duration: 17 months
Module info:
* Module 1: Core IT Principles
* Module 2: Core Cloud & Networking Principles
* Module 3: Operating System Fundamentals
* Module 4: Azure, M365 & Advanced IT Principles
Entry requirements:
* GCSE Maths and English (or equivalents) at grades 4+ (A-C or above)
* A-Levels (or equivalents) in any subject would be desirable.
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a
similar subject.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.