Customer Service Executive
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £23,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Bromsgrove, WOR, B60 |
| Company: | Workforce Recruitment and Training |
| Job type: | Permanent |
| Job reference: | 115223 |
Summary
**Job Title:** Customer Service Executive
**Location:** Bromsgrove - B60
**Salary:** Up to £26,000 Per Annum
**Hours:** Monday to Friday 9am-5.30pm
**Contract:** Permanent
We are proud to be working in partnership with Gateway2Lease and due to an exciting period of growth, are looking for a Customer Service Executive to join their busy team.
Our client is a well-established and family-owned business operating as a credit brokerage in the vehicle leasing sector. They are authorised by the FCA and members of the BVRLA.
In short, they connect the finance company, the manufacturer, and the supplying dealership with the aim to offer a simple and easy service.
You will be responsible for managing your own day-to-day workload in line with the customer service department service level agreements (SLA's)
**What's in it for you?**
* 24 days holiday plus bank holidays
* Free onsite parking
* Uniform provided
* Standard pension
**Day to day duties will include the following:**
Ensuring all customers are responded to in a timely and professional manner
Maintaining relationships with dealers, funders, and other external contacts
Understanding the products and services to make sure you can advise, action and handle customer queries
Always providing excellent customer service standards
Logging customer complaints efficiently and accurately
Working as part of a team to cover other members where required or requested
Accurately updating and maintaining the company CRM system
Remaining FCA compliant, and treating customers fairly whilst adhering to GDPR guidelines
**As an individual you will need the following skills and experience:**
Previous customer service experience
High levels of accuracy, attention to detail and efficiency
Strong Computer skills - Microsoft Outlook, Word, and Excel
Excellent communication and interpersonal skills
Ability to problem solve and multi-tasking
Ability to use your own initiative
Ability to work under pressure
Excellent Organisational skills and time management
Mathematics & English GCSE at Grade C or above
**Location:** Bromsgrove - B60
**Salary:** Up to £26,000 Per Annum
**Hours:** Monday to Friday 9am-5.30pm
**Contract:** Permanent
We are proud to be working in partnership with Gateway2Lease and due to an exciting period of growth, are looking for a Customer Service Executive to join their busy team.
Our client is a well-established and family-owned business operating as a credit brokerage in the vehicle leasing sector. They are authorised by the FCA and members of the BVRLA.
In short, they connect the finance company, the manufacturer, and the supplying dealership with the aim to offer a simple and easy service.
You will be responsible for managing your own day-to-day workload in line with the customer service department service level agreements (SLA's)
**What's in it for you?**
* 24 days holiday plus bank holidays
* Free onsite parking
* Uniform provided
* Standard pension
**Day to day duties will include the following:**
Ensuring all customers are responded to in a timely and professional manner
Maintaining relationships with dealers, funders, and other external contacts
Understanding the products and services to make sure you can advise, action and handle customer queries
Always providing excellent customer service standards
Logging customer complaints efficiently and accurately
Working as part of a team to cover other members where required or requested
Accurately updating and maintaining the company CRM system
Remaining FCA compliant, and treating customers fairly whilst adhering to GDPR guidelines
**As an individual you will need the following skills and experience:**
Previous customer service experience
High levels of accuracy, attention to detail and efficiency
Strong Computer skills - Microsoft Outlook, Word, and Excel
Excellent communication and interpersonal skills
Ability to problem solve and multi-tasking
Ability to use your own initiative
Ability to work under pressure
Excellent Organisational skills and time management
Mathematics & English GCSE at Grade C or above