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GP Receptionist
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Sheffield, S5 0RG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0031-24-0002 |
Summary
Responsible to: Practice Manager through Head Receptionist Major Duties and Responsibilities of the Post: Reception Duties: 1. Utilise appointment system and monitor flow of patients into consulting and treatment rooms. 2. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are adhered to and documentation is fully completed. 3. Advise patients of relevant charges for private services. 4. Take and receive messages and respond to all queries and requests for assistance from patients and other visitors. 5. Deal with and action requests for repeat prescriptions. 6. Ensure reception and waiting areas are kept safe and tidy. Management of Appointment Systems: 1. Ensure total familiarity with all appointment systems in effect including regular and incidental variations. 2. Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records. 3. Monitor effectiveness of the system and report any problems or issues. Management of Medical Records: 1. Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to. Preparation of Consulting Rooms: 1. Ensure that the consulting rooms are prepared in readiness for each consulting session. 2. Ensure that at the end of the day the consulting rooms are checked and left tidy and secure. Operation of Telephone System: a. Receive and make calls as required. Divert calls as appropriate to other care providers when necessary. Start and End of Day Procedures: 1. Open up premises at the start of day and make all necessary preparation to receive patients. 2. Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated. Any Other Delegated Duties Considered Appropriate to the Post. Special Requirements of the Post: 1. An understanding, acceptance and adherence to the need for strict confidentiality. 2. An ability to use own judgement, resourcefulness, common sense andlocal knowledge, to respond to patient enquiries and requests. 3. Excellent communication skills. 4. Cover other staff as appropriate.