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Switchboard Operator
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £11.45 to £20.95 per hour |
| Additional salary information: | weekly pay, NEST pension, holidays |
| Hours: | Part time |
| Closing date: | 21 June 2024 |
| Location: | Bridgend, Bridgend, CF31 1RQ |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH228639_1716382619 |
Summary
Manpower is recruiting a Switchboard Operator on behalf of our public sector client the NHS.
Location - Bridgend
Job type - Temporary
Hours - Part time as per rota across 7 days.
Hourly rate- Weekdays £11.45 | Saturdays & Nights £16.14 | Sundays & Bank Holidays £20.95
The Role
As the first point of contact for the service you will be responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users.
Key Responsibilities:
- Answering incoming calls both internal and external
- Adhering to policies and procedures
- Understanding organisational functions and medical terminology
- Responding to emergencies and alarms
- Maintaining and updating call rotas and records
- Testing emergency procedures and systems
- Operating access control systems
Qualifications and Experience:
- Ability to speak Welsh at an intermediate level is ESSENTIAL
- Driving licence and access to your own vehicle is ESSENTIAL
- Be able to work any shifts as the service operates 24/7
- Experience in a call handling role/fast-paced customer service environment
- Knowledge of switchboard processes, policies, and information systems
- NVQ in Customer Services or Call Handling (or willingness to undertake)
- Excellent communication skills and clear speaking voice
- Ability to work in a pressured environment with frequent interruptions and a high level of background noise
- Ability to work unsupervised and under your own initiative
- Friendly and helpful disposition
- Ability to speak Welsh at an intermediate level (essential)
What we offer you
- Full training
- Weekly pay
- 28 days paid annual leave
- Access to the MyPath Programme
How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.