Community Engagement Officer | NELFT NHS Foundation Trust
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 p.a. (plus HCAS) |
| Hours: | Part time |
| Closing date: | 21 June 2024 |
| Location: | Hainault, IG7 4DF |
| Company: | North East London NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6331534/395-RR035-24 |
Summary
Aim of the role:
The expectation of this post holder will be to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are the 5P’s:
● Putting people first
● Prioritising quality
● Being progressive, innovative and continually improve
● Being professional and honest
● Promoting what is possible – independence, opportunity and choice
The post holder will achieve this by:Working within NELFT TT and focus on the mental health promotion element through community education and engagement. This is an opportunity for the post holder to be creative and proactive in engaging with the local community.
The post holder will make a vital contribution to the overall access target for the service.
The post holder will facilitate the organising and running of large psycho-educational groups within various community settings thus increasing access to evidence based psychological interventions across our communities. The post holder will also focus on building community relationships through promotional and outreach work.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Key Responsibilities:
1. To be responsible for providing accurate records of information required by the Trust for Audit purposes
2. To undertake administrative duties related to clients who are engaging in the community engagement initiatives of the service
3. To maintain a calendar of engagement and wellbeing activities, including planning or supporting outreach activities, health promotion and engaging hard to reach communities in dialogue about mental health and talking therapies .
4. To participate in service development programmes within the team.
5. To ensure effective risk management at team level by accident/incident reporting, ensuring support from clinicians with assessing and controlling risk and reporting risk to supervisor/senior clinicians.
6. Work as part of the TT team to help facilitate mental health care in a primary care setting, and improve access to mental health services.
7. Assist in increasing the number of individuals accessing the service in TT.
8. Support the development of mental health promotional materials including interactive workshops to engage with ‘hard to reach’ communities.
9. Participate in the running of workshops/groups, alongside qualified IAPT staff, run within various settings within the community across the geographical area.
10.Develop partnerships with various services and organisation including non-mental health services (e.g. Schools, Youth Clubs, Housing Association, and community groups etc)
11.Produce appropriate materials (e.g. culturally) for group activities, mental health promotion and delivery of workshops.
12.Organise events, workshops and interactive sessions for the local community in appropriate settings.
13.Attend events, meetings and public places in promoting the service.
14.Support the development and co-ordinate service user engagement within Talking Therapies
15.Collate feedback from patients and client on an annual basis for service improvements.
16.Improve knowledge of mental health services for primary care staff, by developing information resources and improving access to this information.
17.Assist in the development of working relationships between mental health service providers in the voluntary and statutory sector as part of integrated service provision.
18.Undertake clinical audit and research activities as required, under the guidance of senior staff.
19.Provide and receive sensitive, distressing and emotional information in relation to mental health issues to clients and relatives or carers.
20.Communicate across language and cultural barriers.
21.Maintain an active awareness of service level targets, adhering to an agreed activity contract. Understanding the necessity of target driven work.
22.Develop community engagement material, information leaflets and other mental health resources as appropriate, and promote the use of these in the specific practices covered.
23.Build up and maintain supportive relationships with the voluntary sector and user led groups.
24.Participate in mental health promotion.
25.Operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
26.All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
27.All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
28.It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
Leadership
1. To facilitate the development of a positive and “supportive” team culture by taking responsibility for dealing effectively with potential conflict.
2. To participate in the audit process, linking in with clinical governance agenda.
Clinical Skills
1. To work with qualified staff to run psychoeducational and promotional group sessions in the community.
2. To be able, with the support of qualified staff, to identify possible risk issues and report these as appropriate. To support qualified staff in engaging clients in development and implementation of safety plans.
3. To be able to support clients to refer to Talking Therapies or signposting to the right service.
Computer/Administration
1. To be computer literate and encourage implementation of the Trust’s IM&T Strategy.
2. To ensure accurate recording of actions, and updating patient’s records on PCmis, maintaining confidentiality at all times.
3. To take part, and assist, in the planning and administration relating to day to day running of the community engagement programme.
4. To take part in audit processes and to support the team in ensuring accurate data-entry.
5. To use MS Teams and MS Streams on daily basis for communication with remote team
6. To attend the team business meeting regularly.
Communication
1. To have a range of knowledge in approaches to communicating and managing patient care.
2. To be able to effectively communicate with colleagues, peers, senior managers and clinical leads within the Trust and with wider stakeholders.
3. To be able to communicate complex patient and service related information facilitating positive outcomes and ensuring collaborative working with stakeholders across the NEL ICS region.
4. To make referrals according to client need and signpost as appropriate.
5. Participate in the review and development of clinical policies and identifies improvements to service provision.
Training
1. To undertake, and assist in, the planning of own mandatory training and e-learning.
2. To undertake a regular appraisal, developing a personal development plan that includes clinical competences reflecting the health needs of the local population and relates to Trust strategy.
3. To support training as part of the role including changes to professional development and implementation of new policies and guidelines.
4. To attend relevant internal teaching programmes and events within the Trust.
5. To meet regularly with a line manager for the purpose of discussion of clinical/case matters, professional support, and advice.
6. To attend Team and Service Development events.
7. To undertake continuing professional development activities, agreed through the annual appraisal, by various methods, e.g. attending training events, study and research.
Specific Tasks directly related to the post:
To build good knowledge of the different communities in the borough and develop relationships with them in order to promote Talking Therapies.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
This advert closes on Wednesday 5 Jun 2024