Reception Manager
| Posting date: | 22 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Rhyl, Denbighshire, LL18 5YA |
| Company: | Bourne Leisure |
| Job type: | Permanent |
| Job reference: | req60470 |
Summary
Salary £28,000 – £32,000 plus potential bonus
We have a fantastic opportunity for a Reception Manager at Bodelwyddan Castle Hotel. The reception area is a fundamental part of our guests’ experience when staying at Warner. As a Reception Manager leading one great team, you will play an integral part in providing a perfect customer journey for our guests.
Set within magnificent grounds, Bodelwyddan Castle Hotel is part of the Warner Hotels Group. This beautiful Grade II listed Victorian building near the North Wales Coast is found in the Castle limits and houses a modern 238 bedroom hotel, including a superb range of leisure facilities and numerous daily activities.
What will I be doing?
- Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
- You will direct, lead and coach the team’s activities within Reception to ensure all areas of responsibilities are covered.
- By leading and working with a large diverse and multi skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.
What are we looking for?
- A resolution focused Reception Manager with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
- The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
- Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand.
- Able to manage multiple priorities and adapt quickly to changing requirements
- Willingness to challenge if standards aren’t meeting required levels
- Be able to make decisions confidently
- Capable of monitoring guest insights, using feedback to drive a culture of improvement
- Ability to coach and develop team to improve performance
- Able to create a rewarding environment that encourages high team engagement
What skills do I need?
- Experience of leading a large team in a customer facing environment
- The ability to manage costs in line with budgets
- Have the ability to create an environment where the team are able to grow and develop
- Effective communicator with the ability to clearly articulate ideas
The benefits of working with us
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to fantastic discounts and offers with many national brands and retailers
- Access to use the company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
Location: Bodelwyddan Castle - Rhyl
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk