Call Handler
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £24,960.00 per year, pro rata |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Hull, East Riding Of Yorkshire |
| Remote working: | On-site only |
| Company: | Orchard Professional Solutions LTD |
| Job type: | Permanent |
| Job reference: | calhul |
Summary
Orchard Professional Solutions Ltd are working with a recovery company based in the Beverley area they are looking for an experienced call handler or a control room operator
Requirements:
Distributing and managing team and individual’s workload
The role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Humberside Police and National Highways.
You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.
Main contact on telephone and online for clients and the team out in the field
Provide continuous support to the team
General administration duties such as Filing, Invoicing, Ordering
Good geographical knowledge
Need to pass a poilce vetting level 2 (company pays for this)
Experince:
Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.
Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.
Awareness and understanding of health and safety requirements.
Ideally from a call centre/customer service/roadside recovery background
Are enthusiastic, driven, and motivated.
Must be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded
Working alongside our Lead controller and closely with our team you will contribute to the business in achieving, and surpassing client expectations.
Benefits:
Working for an established, family run business where you are part of the family
Training and development opportunities
Company Pension
Onsite Parking
Full uniform and PPE provided
Monday to Friday 8-5 working 1-2 weekend from office or home
Great rates of pay
If the above sounds like you and you would like to be part of the family or you just have some more questions about the position we cannot wait to hear from you!
Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status.
Requirements:
Distributing and managing team and individual’s workload
The role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Humberside Police and National Highways.
You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.
Main contact on telephone and online for clients and the team out in the field
Provide continuous support to the team
General administration duties such as Filing, Invoicing, Ordering
Good geographical knowledge
Need to pass a poilce vetting level 2 (company pays for this)
Experince:
Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.
Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.
Awareness and understanding of health and safety requirements.
Ideally from a call centre/customer service/roadside recovery background
Are enthusiastic, driven, and motivated.
Must be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded
Working alongside our Lead controller and closely with our team you will contribute to the business in achieving, and surpassing client expectations.
Benefits:
Working for an established, family run business where you are part of the family
Training and development opportunities
Company Pension
Onsite Parking
Full uniform and PPE provided
Monday to Friday 8-5 working 1-2 weekend from office or home
Great rates of pay
If the above sounds like you and you would like to be part of the family or you just have some more questions about the position we cannot wait to hear from you!
Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status.