SERVICE ADVISOR
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £28,000 to £35,000 per year |
| Additional salary information: | 28k basic + 35k OTE + BENEFITS |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Maidenhead, Windsor & Maidenhead |
| Remote working: | On-site only |
| Company: | YOLO Recruitment |
| Job type: | Permanent |
| Job reference: | yoloservicemaidenhead |
Summary
NEW SERVICE ADVISOR JOB
Maidenhead, Berkshire
28k basic + 35k OTE + BENEFITS
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team in Maidenhead.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
The perfect Service Advisor / Aftersales Advisor will have:
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role: Monday to Friday 8.00 – 6.00 and Saturday every other 8.00 – 1.00 paid as overtime.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!
Maidenhead, Berkshire
28k basic + 35k OTE + BENEFITS
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team in Maidenhead.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
The perfect Service Advisor / Aftersales Advisor will have:
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role: Monday to Friday 8.00 – 6.00 and Saturday every other 8.00 – 1.00 paid as overtime.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!