DESP Call & Recall Operative | University Hospitals of Leicester NHS Trust
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Leicester, LE3 9QP |
| Company: | University Hospitals of Leicester |
| Job type: | Permanent |
| Job reference: | 6217985/358-6217985-MSK |
Summary
If you are friendly, well-organised, enjoy working with the public and enjoy working as part of a small team in a demanding area this could be the job for you!
It is an interesting and varied role in which you will be responsible for ensuring that the diabetic population of Leicester, Leicestershire and Rutland book their annual retinal screening appointment and receive their results in a timely manner.
Working within a call centre environment, answering patient queries, making appointments at clinical locations and general administration duties. See attached job description and person specification for more details.
You should enjoy working to deadlines, be able to pay attention to detail and be accurate with your work.
You should demonstrate a desire to work with the public and possess excellent communication skills, with the ability to communicate at all levels.
Experience of clerical and telephone based work within a busy administration department is essential.
A working knowledge of the NHS and HISS is desirable although not essential.
This is an exciting opportunity to be part of a small, progressive and dedicated team delivering an expanding service and your opportunity to be part of delivering a better service to the diabetic population.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
The post-holder will be accountable for the effective day to day administration of the call and recall system for people from Leicester, Leicestershire and Rutland with diabetes to the diabetic eye screening service.
They will be responsible for organising yearly screening appointments, making sure policies for cancellation and non-attendance are adhered to and that screening sessions are filled.
The checking and maintenance of accurate up to date data on computerised and manual records is essential.
The post-holder will be expected to assist as trainer and mentor for other clerical staff under the direction of the team leader.
See attached job description and person specification for more details.
(Please refer to the job description/person specification for further details)
This advert closes on Wednesday 5 Jun 2024