Service Advisor
| Posting date: | 22 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | On-site only |
| Company: | Red Recruitment 24/7 |
| Job type: | Permanent |
| Job reference: |
Summary
We are recruiting for a Service Advisor to join our clients team in Lincoln.
The days of work are Monday - Friday as well as working Saturdays on a rota basis.
Excellent salary of between £40,000 - £45,000 OTE
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is essential.
What we offer
• Company Pension
• Sick Pay
• Staff discount on car servicing
• Staff referral scheme
• Free Parking / On-site Parking
For more information please contact Red Recruitment 24:7
The days of work are Monday - Friday as well as working Saturdays on a rota basis.
Excellent salary of between £40,000 - £45,000 OTE
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is essential.
What we offer
• Company Pension
• Sick Pay
• Staff discount on car servicing
• Staff referral scheme
• Free Parking / On-site Parking
For more information please contact Red Recruitment 24:7