Distribution service manager
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £39,000 per year |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Birmingham, West Midlands |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | GENESIS TRANSPORT UK LTD |
| Job type: | Permanent |
| Job reference: | Genesis12 |
Summary
• Developing and implementing service standards and procedures for the service delivery department
• Drive the vehicle when required
• Setting up and maintaining the service desk
• Supervising other members of the service delivery team
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals of team members and identifying areas for improvement
• Creating and presenting regular reports to senior management
• Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment on return, looking for any damage and returning deposits
• Drive the vehicle when required
• Setting up and maintaining the service desk
• Supervising other members of the service delivery team
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals of team members and identifying areas for improvement
• Creating and presenting regular reports to senior management
• Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment on return, looking for any damage and returning deposits