Customer Relations Advisor- Arabic/French Speaker speaking
| Posting date: | 22 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Leeds, West Yorkshire, LS3 1EP |
| Company: | TransUnion International UK Limited |
| Job type: | Permanent |
| Job reference: | 19029630 |
Summary
CyberScout (a TransUnion Company) is seeking a French/Arabic Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.Fluent in French, Arabic and English (Must be fluent in all 3)
Shift pattern is Monday to Friday - 5am till 13.30
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus our benefits package comes with:
We’re
happy to talk flexible working
. We
operate
a hybrid model allowing you to explore the balance of work
and hours
from home
and/
or from our offices in Leeds or London
.
As well as a
n excellent
salary and bonus scheme
or commission scheme (if joining our sales teams)
our benefits package
comes
with
:
26 days’ annual leave + bank holidays (increasing with service)
G
lobal paid wellness days off
+
a bonus day off to celebrate your birthday
A
generous contributory pension scheme
+
access to the TransUnion Employee Stock Purchase Plan
P
rivate health care
+
a variety of physical,
mental
and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion,
w
e’re
committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us,
y
ou’re
not just joining a team,
y
ou’re
becoming part of a community that celebrates differences and embraces equality. We understand that everyone has
d
ifferent needs
,
which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.