Guest Service Assistant

Job details
Posting date: 22 May 2024
Salary: £11.44 per hour
Additional salary information: £11.44 hourly, retention bonus and other benefits
Hours: Part time
Closing date: 21 June 2024
Location: L2 7PQ
Company: Heeton Hospitality UK
Job type: Temporary
Job reference: a1006ac0ee4d44feb570

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When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
  • Handle cash and credit transaction
  • Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Help with washing up and other kitchen duties when needed
  • recommend food and drink and help keep service on-track and up to standard.
  • Serve food and drink
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience advantageous
  • Must speak fluent English

Why you should apply

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates at Heeton-operated hotels
  • Life Assurance, Income Protection and Employee Assistance schemes
  • Referral scheme
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Fantastic career potential with one of the UK's fast-growing hotel operators
  • Retention bonus on completion of 3 and 6-month service

Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

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