Contact Centre Team Lead
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £30,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | Bristol, Bristol, BS99 7NH |
| Company: | The Recruitment Co |
| Job type: | Permanent |
| Job reference: | BBBH23761_1716281900 |
Summary
Job Title: Contact Centre Team Lead
Salary: £30,000 - £40,000 (Typically around £35,000)
Location: Bristol, United Kingdom
Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time)
Job Responsibilities:
- Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class customer service.
- Support multiple regions and represent the Centre of Excellence.
- Play an integral role in enhancing customer service offering across all communication channels.
- Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
- Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
- Assist in handling escalations and identifying trends for improvement.
- No weekend work required.
Experience:
- Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
- Understanding of Operations/Contact Centre environment.
- Efficient in prioritising workloads with attention to detail.
- Ability to identify trends and drive change, with excellent verbal and written communication skills.
Rewards:
- Flexible work arrangements.
- Health and wellbeing rewards tailored to support you and your family.
- Company share purchase scheme.
- Recognition awards and team events.
- Welcoming and close-knit community with opportunities for growth.
Contact:
- 1-stage interview via MS Teams.
Additional Information:
- Hybrid model: 2 days onsite per week.
- Team size: Approximately 15 people.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.