Field Service Technician / Milton Keynes
| Posting date: | 21 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | Milton Keynes, Buckinghamshire |
| Remote working: | On-site only |
| Company: | Diebold Nixdorf |
| Job type: | Permanent |
| Job reference: | 11871 |
Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Field Service Technician:
We are looking for a Field Service Technician with experience in installing, debugging and providing technical maintenance for product and component hardware and software, mainly on customer premises. You will provide scheduled inspections, cleaning and other services and perform minor product repairs within an assigned territory. You inspect products for correct operation and resolve noted issues and / or escalate according to established procedures. You will be responsible for scheduling services, completing all required paperwork and working with customers to ensure satisfaction with service delivery and understanding of product functionality.
This is a field-based job in Milton Keynes, Buckinghamshire.
Responsibilities:
Gain familiarity with Field Service Technician practices and procedures.
With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
Perform hardware repairs on a component level.
Clean and adjusts mechanical components.
Configure and installs applicable software.
Preventive Maintenance: Performs routine checks according to documented procedures.
Refill consumables as directed.
IMAC/R: Install, move, add, changes and remove hardware and software products.
Customer Training: Instruct and train customers on usage and operation of installed hardware and software.
Participate in regular hardware and software trainings (on the job, classroom and web based).
Participate in the implementation of measures to achieve agreed KPIs.
Assist with special projects as assigned.
Qualifications:
Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
EPOS / POS experience is a nice-to-have
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Us:
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Field Service Technician:
We are looking for a Field Service Technician with experience in installing, debugging and providing technical maintenance for product and component hardware and software, mainly on customer premises. You will provide scheduled inspections, cleaning and other services and perform minor product repairs within an assigned territory. You inspect products for correct operation and resolve noted issues and / or escalate according to established procedures. You will be responsible for scheduling services, completing all required paperwork and working with customers to ensure satisfaction with service delivery and understanding of product functionality.
This is a field-based job in Milton Keynes, Buckinghamshire.
Responsibilities:
Gain familiarity with Field Service Technician practices and procedures.
With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
Perform hardware repairs on a component level.
Clean and adjusts mechanical components.
Configure and installs applicable software.
Preventive Maintenance: Performs routine checks according to documented procedures.
Refill consumables as directed.
IMAC/R: Install, move, add, changes and remove hardware and software products.
Customer Training: Instruct and train customers on usage and operation of installed hardware and software.
Participate in regular hardware and software trainings (on the job, classroom and web based).
Participate in the implementation of measures to achieve agreed KPIs.
Assist with special projects as assigned.
Qualifications:
Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
EPOS / POS experience is a nice-to-have
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Us:
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations