My Care 24 Administrator (Band 3) Secondment
| Posting date: | 21 May 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 04 June 2024 |
| Location: | Steeton, BD20 6TD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9423-24-0310 |
Summary
KEY PERFORMANCE AREAS Administration Register patients on to SystmOne and other clinical systems. Maintain patient records, ensuring accuracy of clinical systems. Plan tasks in line with policies, guidelines, standard operating procedures and protocols. Coordinate caseloads, ensuring appropriate scheduling of patient contacts. Receiving and processing referrals. Assisting with the development of marketing materials. Actioning tasks allocated by clinical team. Demonstrating duties to new starters from time to time when needed. Report adverse incidents and near misses through the AEF system and bring to the attention of the appropriate staff in the hub. Providing other administrative services as required eg, photocopying, sending mail, minuting meetings. Be responsible & accountable for own behaviour and know when to seek support and advice. Support patient centred care. Escalate concerns where appropriate. Communication Communicate appropriately and sensitively in different settings, using a range of methods/styles, enhanced by underpinning knowledge and experience Act professionally and appropriately in situations, understanding that there may be boundaries to confidentiality, seeking support and advice. Ensure all data related to patient care is entered onto the relevant systems, maintaining confidentiality, e.g. patient care records, SystmOne. Monitoring generic email inbox prioritising, acting on and directing mail appropriately. Liaising with internal and external partners to support the delivery of patient care. Receiving and recording feedback. Taking calls from patients to onboard them onto the caseload. Education and Development Maintain own competencies and educational development. Attend the mandatory updates as per Trust policy. For further information and full details of the job role please see the attached job description and person specification.