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Inclusion Support Line Adviser
| Posting date: | 21 May 2024 |
|---|---|
| Salary: | £26,421 per year, pro rata |
| Hours: | Part time |
| Closing date: | 02 June 2024 |
| Location: | Ipswich, Suffolk, IP1 2BX |
| Company: | Suffolk County Council |
| Job type: | Permanent |
| Job reference: | 14684 |
Summary
- Suffolk County Council - Endeavour House, Ipswich, IP1 2BX, West Suffolk House, Bury St Edmunds IP33 3YU or Riverside, Lowestoft NR33 0EQ - Hybrid
- £26,421 per annum (pro rata)
- 18.5 hours per week, Flexible working options available
- Permanent
We’re passionate about improving the future for our customers and our communities. If you are too, join us as an Inclusion Support Line Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.
Reimagine the possibilities.
Your role and responsibilities
In this pivotal role as an Inclusion Support Line Advisor within Suffolk County Council's Inclusion Service, you'll provide vital support to educational settings across Suffolk via phone and email. You'll be the first point of contact and will be resolving queries, signposting services, and providing an escalation point to senior practitioners to help school-based colleagues in supporting children and young people with SEND (Special Educational Needs and Disabilities).
As part of a newly formed team, you'll establish relationships and networks, provide a resource bank, and offer advice and accurate signposting to current children's services. Maintaining the comprehensive Local Offer website to keep information up to date. From managing a database to analysing trends to inform improvements, to updating the website and escalating school concerns, you'll be a vital point of contact. Embrace this incredibly rewarding role and join our mission to foster inclusivity and unlock every child's full potential.
If you have outstanding organisational abilities, excellent communication and partnership-building skills, you will success in this varied and challenging environment. If you are driven by a passion for uplifting young people with SEND, we want to hear from you.
You will need:
- excellent communication skills and the ability to listen, reflect, escalate and signpost when necessary
- the ability to form working relationships across a network of services to maintain contacts and assist in supporting education settings to achieve positive outcomes for children and young people with SEND
- strong organisational skills to set up, monitor, and maintain the resources needed to support education settings
- to be self-motivated to seek out opportunities to create networks and partnership working across Children Services.
You can view a full list of requirements in the Job and Person Profile (docx). Even if you don't meet all requirements, please still apply as we would appreciate the opportunity to consider your application.
About the team
- We are a supportive team who will help you build effective working relationships and confidence within the role.
- You will be supported through performance management and regular one-to-one meetings.
For more information
Please contact Izzy Connell (she/her) for an informal chat. You can reach her by calling 07540 673775 or emailing izzy.connell@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template (docx).
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
Closing date: 11.30pm, 2 June 2024.
Interview date: 10 June 2024.
Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
plus more!
If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- £26,421 per annum (pro rata)
- 18.5 hours per week, Flexible working options available
- Permanent
We’re passionate about improving the future for our customers and our communities. If you are too, join us as an Inclusion Support Line Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.
Reimagine the possibilities.
Your role and responsibilities
In this pivotal role as an Inclusion Support Line Advisor within Suffolk County Council's Inclusion Service, you'll provide vital support to educational settings across Suffolk via phone and email. You'll be the first point of contact and will be resolving queries, signposting services, and providing an escalation point to senior practitioners to help school-based colleagues in supporting children and young people with SEND (Special Educational Needs and Disabilities).
As part of a newly formed team, you'll establish relationships and networks, provide a resource bank, and offer advice and accurate signposting to current children's services. Maintaining the comprehensive Local Offer website to keep information up to date. From managing a database to analysing trends to inform improvements, to updating the website and escalating school concerns, you'll be a vital point of contact. Embrace this incredibly rewarding role and join our mission to foster inclusivity and unlock every child's full potential.
If you have outstanding organisational abilities, excellent communication and partnership-building skills, you will success in this varied and challenging environment. If you are driven by a passion for uplifting young people with SEND, we want to hear from you.
You will need:
- excellent communication skills and the ability to listen, reflect, escalate and signpost when necessary
- the ability to form working relationships across a network of services to maintain contacts and assist in supporting education settings to achieve positive outcomes for children and young people with SEND
- strong organisational skills to set up, monitor, and maintain the resources needed to support education settings
- to be self-motivated to seek out opportunities to create networks and partnership working across Children Services.
You can view a full list of requirements in the Job and Person Profile (docx). Even if you don't meet all requirements, please still apply as we would appreciate the opportunity to consider your application.
About the team
- We are a supportive team who will help you build effective working relationships and confidence within the role.
- You will be supported through performance management and regular one-to-one meetings.
For more information
Please contact Izzy Connell (she/her) for an informal chat. You can reach her by calling 07540 673775 or emailing izzy.connell@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template (docx).
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
Closing date: 11.30pm, 2 June 2024.
Interview date: 10 June 2024.
Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
plus more!
If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).