Customer Service Advisor
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £12 per hour |
| Additional salary information: | NA |
| Hours: | Full time |
| Closing date: | 03 June 2024 |
| Location: | Milton Keynes, Buckinghamshire, MK9 3ES |
| Company: | OCS Group (UK) Ltd |
| Job type: | Permanent |
| Job reference: | 6776_1716189806 |
Summary
About The Role
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
You will be working on a rotating shift pattern, including weekends, earliest start 09:00, latest finish 20:00, 37.5 hours per week on a permanent, full time basis.
You will also:
- Ensure the customer is always informed and up to date.
- Deliver a range of guest services.
- Take responsibility for the administration of customer queries and records.
- Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
- Meet targets in query resolution, call handling and quality.
- Assist and advise the public, staff and visitors with their shopping needs.
- Deal with queries and resolve problems.
- Efficiently operate and use systems.
- Sale of Gift cards and mobility scooters and any other services provided.
- Ensure a professional image is presented at all times.
To succeed in this role you will need:
- Good customer service skills
- Experience in administration
- A pro-active approach to personal development and learning
- A passion for delivering an exceptional customer experience
- Operational experience (preferred)
- Previous experience of working within Guest / Customer Service role
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
- Assist and advise the public, staff and visitors with their shopping needs.
- Deal with queries and resolve problems.
- Efficiently operate and use systems.
- Sale of Gift cards and mobility scooters and any other services provided
- Ensure a professional image is presented at all times.
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
- Health & Safety Purpose: To take a direct interest in the health and safety of yourself and others who may be affected by your work activities.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.