Help Desk Operator (Eastleigh)
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £25,200.00 per year |
| Additional salary information: | PAYE |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | Eastleigh, Hampshire, SO53 3YE |
| Company: | Carbon60 |
| Job type: | Permanent |
| Job reference: | BBBH144467_1716194879 |
Summary
Carbon 60 is looking to recruit a Help Desk Operator for its leading Facilities Management client based in Eastleigh.
This is a fixed term contract until February 2025
Pay rate is £25200pa pro rata
Working hours are 7.00am to 4.00pm or 8.00am to 5.00pm Monday to Friday
Job Purpose:To assist and manage all aspects of the Helpdesk systems required by. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with the client's Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
Principal Accountabilities
- To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
- To monitor and record the response of the Technicians to Help Desk requests
- To control the administration of Planned Maintenance system
- To control the administration of sub-contractors and suppliers in accordance with standard procedures
- To monitor the operation of the out-of-hours telephone answering service
- To receive and make welcome all visitors to site ensuring they are correctly hosted
- The overall operational output and performance of the Help Desk facility
- To compile and distribute data relating to utilities, maintenance work and operational costs
- To carry out all reasonable tasks that may be requested from time to time
- Proven experience within a similar role
- Experience of Concept, Care manager, Planet is desirable
- Experience of SLA's and KPI Monitoring
- Good IT skills including MS Word, Excel, Power point and Project
- Good level of interpersonal and customer relationship skills
- Smart, presentable appearance
- Good time management
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.