Service Architect
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £55,000 to £65,000 per year |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | EC2V 7NQ |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10098992-42284 |
Summary
The Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service roadmaps. They will also be responsible for ensuring that the services and solutions are compliant with industry standards and best practices. They will be expected to provide technical advice and guidance to the business and other stakeholders. They will also be responsible for monitoring and reporting on the performance of the services and solutions. Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both internal to Capita and external) and to Capita TSS
What you will be doing
• Champion service management and associated processes and procedures within Capita TSS, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts
• Provide IT Service Management consultancy services to Capita, its businesses and clients
• Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
• Produce and Manage Service Descriptions on behalf of teams across IT Services
• Participate in cost model development, cost modelling and new business governance
• Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, both for Pre-Sales Opportunities/Bids and won services to be delivered.
• Provide a link between delivery teams and Operational teams to ensure that services are delivered to meet contractual and commercial requirements
• Maintenance of a Service Design RAID, ensuring that project management understand any service risks, dependencies and issues and the impact that these may have and the associated resolution and mitigation
What we are looking for:
• Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
• Experience in selecting and applying service management principles, policies and techniques in client operational environments
• Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
• Displays a high degree of knowledge relating to service management and ITSM toolsets
• Experience of working at a senior Operations management level
• Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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