Assistant Manager
| Posting date: | 19 May 2024 |
|---|---|
| Salary: | £26,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 18 June 2024 |
| Location: | Walnut Tree, Milton Keynes |
| Remote working: | On-site only |
| Company: | Powerleague Milton Keynes |
| Job type: | Permanent |
| Job reference: |
Summary
As an Assistant Manager at Powerleague, you will play a crucial role in supporting the Club Manager to drive a high-performing team, achieve key performance indicators (KPIs), and deliver exceptional customer experiences. This role involves overseeing daily operations, identifying revenue opportunities, and actively engaging with the local community to enhance brand awareness
Key Responsibilities include but are not limited to: -
Operations
• Lead, motivate, and drive forward the team to enable them to achieve KPI’s in relation to our customers, our products, our brand and our profitability.
• Identify opportunities to maximise profitability and the performance of the site and implement these initiatives and actions whilst engaging your team.
• Conduct daily centre walks to ensure centre standards are maintained to a high level at all times.
• Ensure all systems, point of sale and centre operational procedures are well managed and in line with the business expectations.
• Communicate any changes to operational process and procedures to the team and provide suitable training to ensure changes are seamless for our customers.
• Understand the risks when handling customer and corporate data and be aware of the security policies that apply to this role ensuring compliance with them in line with GDPR.
• Complete all reports and paperwork to update the Regional Operations Manager on the club performance.
Customer
• Lead by example to create a culture of exceptional customer service, constantly pushing the boundaries to enhance the Powerleague customer experience.
• Meet and greet customers with a friendly, approachable and polite manner.
• Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety.
• Deal with challenging situations by demonstrating empathy and understanding, being empowered to make a decision to resolve.
• Place the customer at the heart of everything you do.
• Support your team with customer enquiries when necessary, stepping in to resolve situations if needed.
People
• Manage the recruitment, training and development of new members of the team.
• Ensure all new starters are trained in line with Powerleagues induction procedure and that all probationary periods are conducted and recorded.
• Agree goals, regularly review results and support and develop your team, ensuring success is celebrated.
• Hold regular team and 1:1 meetings providing feedback and communicating effectively with your team.
• Conduct annual appraisals and identify appropriate training and development opportunities.
• Manage employee relations effectively with appropriate advice and support.
Self
• Be prepared and actively contribute to team meetings, sharing your knowledge and best practice.
• Communicate effectively with other club managers and your line manager.
Finance
• Work with Regional Operations Manager to set Club budgets and sales action plans.
• Maintain up to date knowledge of weekly sales performance and take any appropriate actions.
• Work within the Profit & Loss framework, meeting profit targets and proactively identifying opportunities to improve cost efficiencies.
Essential
• Proven people management skills
• Strong commercial acumen
• Proven customer service and sales background
• Excellent communication skills, both written and verbal
• Proven track record of managing a team to excel in sales targets and KPI’s
• Experience of managing budgets
• Flexibility - the role includes shift work, 5 over 7 days per week including weekends and evenings
Desirable
• Experience of working in a retail business
• Experience of Workforce planning
Key Responsibilities include but are not limited to: -
Operations
• Lead, motivate, and drive forward the team to enable them to achieve KPI’s in relation to our customers, our products, our brand and our profitability.
• Identify opportunities to maximise profitability and the performance of the site and implement these initiatives and actions whilst engaging your team.
• Conduct daily centre walks to ensure centre standards are maintained to a high level at all times.
• Ensure all systems, point of sale and centre operational procedures are well managed and in line with the business expectations.
• Communicate any changes to operational process and procedures to the team and provide suitable training to ensure changes are seamless for our customers.
• Understand the risks when handling customer and corporate data and be aware of the security policies that apply to this role ensuring compliance with them in line with GDPR.
• Complete all reports and paperwork to update the Regional Operations Manager on the club performance.
Customer
• Lead by example to create a culture of exceptional customer service, constantly pushing the boundaries to enhance the Powerleague customer experience.
• Meet and greet customers with a friendly, approachable and polite manner.
• Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety.
• Deal with challenging situations by demonstrating empathy and understanding, being empowered to make a decision to resolve.
• Place the customer at the heart of everything you do.
• Support your team with customer enquiries when necessary, stepping in to resolve situations if needed.
People
• Manage the recruitment, training and development of new members of the team.
• Ensure all new starters are trained in line with Powerleagues induction procedure and that all probationary periods are conducted and recorded.
• Agree goals, regularly review results and support and develop your team, ensuring success is celebrated.
• Hold regular team and 1:1 meetings providing feedback and communicating effectively with your team.
• Conduct annual appraisals and identify appropriate training and development opportunities.
• Manage employee relations effectively with appropriate advice and support.
Self
• Be prepared and actively contribute to team meetings, sharing your knowledge and best practice.
• Communicate effectively with other club managers and your line manager.
Finance
• Work with Regional Operations Manager to set Club budgets and sales action plans.
• Maintain up to date knowledge of weekly sales performance and take any appropriate actions.
• Work within the Profit & Loss framework, meeting profit targets and proactively identifying opportunities to improve cost efficiencies.
Essential
• Proven people management skills
• Strong commercial acumen
• Proven customer service and sales background
• Excellent communication skills, both written and verbal
• Proven track record of managing a team to excel in sales targets and KPI’s
• Experience of managing budgets
• Flexibility - the role includes shift work, 5 over 7 days per week including weekends and evenings
Desirable
• Experience of working in a retail business
• Experience of Workforce planning