Shift Manager (Weekends/Weekend Nights) - Midlands Super Hub, Crick

Job details
Posting date: 17 May 2024
Hours: Full time
Closing date: 16 June 2024
Location: Crick, NN6 7GZ
Company: Royal Mail
Job type: Permanent
Job reference: 1073078501

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Job reference number 312069

Shift Manager (Weekends/Weekend Nights) - Midlands Super Hub, Crick
Competitive salary, £4,800 annual car allowance or £4,300 cash equivalent, full family private healthcare, 18% annual bonus potential, and an annual leave offering of 27.5 days, plus bank holidays
Permanent, Full time

Midlands Super Hub, Dirft Drive, Crick, NN6 7GZ

We have a very exciting opportunity for a Weekend and Weekend Night Shift Manager to join us at our Midlands Super Hub in Crick, near Daventry, and help us to continue to improve and deliver the best service.

About Us

At Royal Mail, we’re committed to being the best delivery service in the UK.

As part of our future strategy, Royal Mail has created a network of new and exciting automated Parcel Hubs. These new Hubs are pivotal to our transformation journey, providing state-of-the-art automation sortation solutions and helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. The Midlands Super Hub is Royal Mail’s largest site, processing over 1 million parcels daily and moving 50% of the nation’s mail through our network of Mail Centres and Parcel Hubs for delivery both via road and rail through our on-site Rail Platform.

We are looking for a passionate, motivated, and experienced Shift Operations Manager to join our Midlands Hub leadership team and be part of our future. You will play an instrumental part in the fast-paced environment of the Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation, with the capability to process 60,000 parcels an hour and with further expansion planned to process 90,000 parcel an hour.

About the role

Reporting to the Senior Operations Manager of the Midlands Super Hub, the Shift Manager is a member of the Senior Hub Leadership team, and is responsible for operations across the shift, including overall responsibility for the flow room and engineering, input to the processing strategy, delivery of engagement and people initiatives, overseeing APSS Cross Dock and Rail operations, ensuring safe and efficient running whilst leading a team of Cross Dock / Rail Managers and Team Managers, and working alongside the Shift Flow and Engineering Manager for the successful achievement of safety, quality of service, productivity, automation performance / utilisation (APSS), and employee targets.

The Shift Manager will have excellent commercial understanding, focusing their decisions on data, and lead their team to run a successful APSS operation to workplan. They will also continuously improve and challenge others to maximise flow, eliminate waste, and reduce downtime.

The Shift Manager will make an impact across the Hub, directly managing 12 staff, including a section leader and team managers, and indirectly managing ~ 500 frontline colleagues (increasing during seasonal peaks), and possess control over a frontline operational budget and be a key contributor to achieving other staff and non-staff budgets.

The Shift Manager will also be required to:

  • Ensure risk assessments for the shift are completed, safe systems of work are in place, and processes are compliant with safety requirements, operated in a safe manner, and always following the set principles of Continuous Improvement.
  • Be responsible for shift hub budget and overall responsibility for the effective running of the shift, driving the achievement of metrics and targets for the scorecard areas of people, customer, performance, and financial.
  • Be responsible for the operation and workplan for the shift, including optimum resource requirements against forecast workload, in conjunction with other Shift Managers, Planning Manager, Shift Flow Manager, and Engineering Managers.
  • Organise and manage shift activity to maximise automation throughput by ensuring correct allocation of resource against shift plan, the correct mix of induction items, management of outfeeds, and escalation of maintenance issues.
  • Effectively manage all people related activity and targets across the shift.
  • Work closely with Shift Flow Manager and Engineering Manager to drive improvements in APSS performance, minimising downtime and interruptions, and manage efficient Cross Dock and Rail operations.
  • Undertake weekly performance reviews of the team, ensuring visibility of performance throughout the shift, and supporting the Hub target culture of "One Hub, One Team".
  • Work with Trade Union representatives and local involvement groups to create effective trust-based partnerships which both supports people to deliver great performance and creates a harmonious working environment, where everyone feels valued and reflect our core values.
  • Be responsibility for weekly Strategic Involvement resourcing meeting with local Trade Union representatives and all joint working requirements.
  • Leading any deployment of change across the shift by using a project management approach, including stakeholder management, communications, tracking of progress against plan, risk management, and tracking of achievement of benefits.
  • When required, be the Dedicated Person In Control (PIC).

About You

To be truly successful in this role, you’ll possess the following knowledge, skills, and experience:

  • Planning and project management skills, with the ability to develop plans, understand risks, monitor progress, and plan deployment, achieving selected benefits and time constraints
  • Data analysis and problem-solving skills, with the ability to evaluate APSS performance using KPIs and metrics, identify trends and shifts in performance, and develop solutions and make improvements
  • Stakeholder management skills, with the ability to build effective relationships with a range of senior and key stakeholders to achieve business benefit and objectives
  • Strong drive, enthusiasm, and resilience, with the willingness to constantly strive to improve performance, ability to build strong working relationships and energise colleagues, and ability to perform under pressure in a fast-paced environment
  • Excellent interpersonal skills, with the ability to articulate and explain complex topics clearly by utilising outstanding verbal and written communication
  • Excellent presentational skills, utilised to deliver effective and engaging presentations to a variety of audiences
  • Strong IT literacy and budget management experience
  • Experience implementing Continuous Improvement techniques and change management to minimise waste and downtime
  • Be a persuasive leader with a developed ability to identify and resolve problems
  • Proven experience of successfully running a large operation, desirably within automation
  • Experiencing of leading a large team and working as a second-line manager
  • PIC trained
  • Able to work with complex system data


  • Knowledge and experience working as a shift manager in an automated working environment
  • Knowledge of automation, mech performance metrics, and the role of engineering in effective automation performance
  • Proven experience of driving performance and change within a unionised environment
  • Knowledge of automated environment and parcel site benefits, and flow room, supervisory control, and data acquisition (SCADA)
  • Experience at a Rail terminal
  • Major change experience

Shift pattern

Oversight of both the Weekend and Weekend Night shifts of the Hub, Thursday to Sunday, and a degree of flexibility to meet the needs of the business.

Core hours are Thursday 4pm - 9pm, Friday 12pm - 10pm, Saturday 3:30pm - 4:30am, and Sunday 3:30pm - 4:30am.

Extra Benefits

  • RMG Share Schemes - partnership and matching share offer.
  • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
  • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
  • Supportive and generous company sick pay.
  • Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
  • Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.
  • Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*.
  • Your peace of mind with Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
  • Free & discounted RMG products - free keep safe & redirection, partner discounts.
  • Free stamps at Christmas.

Your career in safe hands

At Royal Mail we value our people, and we want our people, to be proud to work for our businesses.

We have the assets, the infrastructure, and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Next Steps

The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions and a management scenario exercise, more details of which will be provided on the day. We plan to hold interviews w/c 10th June at our Midlands Super Hub.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: Thursday 30th May. Please note, this advert may close early if the appropriate number of applications has been reached.


Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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