Customer Experience Lead
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,121.10 - £29,728.66 |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | Exmouth |
| Company: | LED Leisure |
| Job type: | Permanent |
| Job reference: | 612 |
Summary
Job Advert
About LED Group:
LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to
enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a
charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take
pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and
programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.
Why Work for Exmouth Leisure Centre and Exmouth Tennis Centre?
Exmouth Leisure Centre and Exmouth Tennis Centre epitomise dynamic hubs of activity, each offering state-of-the-art facilities and
a welcoming environment for members and visitors. As part of LED Group, working at these centre’s provides an opportunity to
thrive professionally while contributing to community well-being.
Moreover, being part of a multi-site venue like LED Group offers significant advantages for professional development. By working
across multiple sites, employees gain exposure to diverse operational challenges, broader management responsibilities, and
opportunities to collaborate with colleagues across different locations. This exposure fosters invaluable skills in adaptability,
teamwork, and strategic thinking, enhancing career prospects and professional growth. Join our team and seize the opportunity to
elevate your career within a dynamic and supportive multi-site environment.
What Can You Bring to the Role?
As Customer Experience Lead at Exmouth Leisure Centre and Exmouth Tennis Centre. In this dynamic role, you will assist the Leisure
Manager in the safe, efficient, and effective management of both centres, ensuring high standards of customer service and safety.
You will also play a crucial role in driving membership sales and retention, supporting and motivating the team, and maintaining
the quality of our services. We are seeking a Customer Experience Lead with previous duty management experience in a related
environment, who has an understanding of current legislation within the leisure industry. You should be flexible and available for
weekend and evening work, and IT competent with experience using Word, Excel, and Outlook. Familiarity with a computerised Leisure
Management System is advantageous. Ideally, you will also have a Leisure Management supervisory qualification, a National Pool
Lifeguard Qualification, and a current First Aid at Work Certificate, although these are not mandatory.
How to Excel?
The ideal candidate will possess excellent leadership and motivational skills, with the ability to coach and support team members
to achieve the centre’s Key Performance Indicators (KPIs). Strong communication skills are vital, as you will be responsible for
liaising with customers, staff, and external stakeholders. You should be proactive and detail-oriented, capable of maintaining
high standards of safety and customer service, and able to manage cash receipts, records, and stock control effectively. Your
ability to generate and follow up on membership leads, oversee training requirements, and ensure compliance with health and safety
regulations will be crucial to your success in this role. We are looking for someone who can go above and beyond to help members
and who is committed to continuous personal and professional development.
About LED Group:
LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to
enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a
charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take
pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and
programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.
Why Work for Exmouth Leisure Centre and Exmouth Tennis Centre?
Exmouth Leisure Centre and Exmouth Tennis Centre epitomise dynamic hubs of activity, each offering state-of-the-art facilities and
a welcoming environment for members and visitors. As part of LED Group, working at these centre’s provides an opportunity to
thrive professionally while contributing to community well-being.
Moreover, being part of a multi-site venue like LED Group offers significant advantages for professional development. By working
across multiple sites, employees gain exposure to diverse operational challenges, broader management responsibilities, and
opportunities to collaborate with colleagues across different locations. This exposure fosters invaluable skills in adaptability,
teamwork, and strategic thinking, enhancing career prospects and professional growth. Join our team and seize the opportunity to
elevate your career within a dynamic and supportive multi-site environment.
What Can You Bring to the Role?
As Customer Experience Lead at Exmouth Leisure Centre and Exmouth Tennis Centre. In this dynamic role, you will assist the Leisure
Manager in the safe, efficient, and effective management of both centres, ensuring high standards of customer service and safety.
You will also play a crucial role in driving membership sales and retention, supporting and motivating the team, and maintaining
the quality of our services. We are seeking a Customer Experience Lead with previous duty management experience in a related
environment, who has an understanding of current legislation within the leisure industry. You should be flexible and available for
weekend and evening work, and IT competent with experience using Word, Excel, and Outlook. Familiarity with a computerised Leisure
Management System is advantageous. Ideally, you will also have a Leisure Management supervisory qualification, a National Pool
Lifeguard Qualification, and a current First Aid at Work Certificate, although these are not mandatory.
How to Excel?
The ideal candidate will possess excellent leadership and motivational skills, with the ability to coach and support team members
to achieve the centre’s Key Performance Indicators (KPIs). Strong communication skills are vital, as you will be responsible for
liaising with customers, staff, and external stakeholders. You should be proactive and detail-oriented, capable of maintaining
high standards of safety and customer service, and able to manage cash receipts, records, and stock control effectively. Your
ability to generate and follow up on membership leads, oversee training requirements, and ensure compliance with health and safety
regulations will be crucial to your success in this role. We are looking for someone who can go above and beyond to help members
and who is committed to continuous personal and professional development.