Bank Diagnostic Bookings Administrator- Wimpole Street | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £16.60 - £19.68 Bank - varied |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | London, SW3 5UA |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6309218/196-BankDBADMIN001 |
Summary
The position will be part of the team responsible for the diagnostic booking service at Royal Brompton & Harefield Specialist Care, 77 -79 Wimpole Street. The post holder will be expected to help confidently book patients for a range of diagnostic tests, manage a busy inbox appropriately, work closely with diagnostic teams and clinicians, and understand the importance of customer service for a private outpatient facility. The post holder will be accountable to the Diagnostic Bookings Service Manager.
The diagnostic bookings department is open Monday to Friday 8am - 8pm. You will be required to work shift patterns. The role is based at 250a Kings Road, Chelsea.
• Provide accurate instructions to prepare patients for examination, procedure and financial requirements by applying knowledge of medical terminology.
• To maximises efficiency of and minimise gaps in the department schedule by striving to offer the patient the next available appointment when possible and by scheduling patients chronologically in time.
• To schedules all patients for outpatient procedures including radiology, special procedures, cardiology, pulmonary and reschedules and cancels patient appointments as required.
• Receiving telephone booking calls from referrers. Making telephone bookings and ensuring that precise instructions are communicated to patients and that all relevant questions are asked, and the answers accurately recorded.
• To make sure that each booking is recorded in the schedule; that the correct scanning room is assigned for each patient booking with the correct member of staff.
• To accurately enter registration data and appointments on the hospital patient information system.
• Liaise with outpatients, Doctors, embassies and all other relevant departments to arrange appointments for patients and ensure that the patients are involved where necessary.
• Liaise with consultants, secretaries and administrative staff throughout the Trust regarding bookings and clinics, to ensure all new referrals are booked as soon as possible.
The post holder will maintain a good working relationship with other staff within the Wimpole Street Clinic and with the extended team at RBH
The post holder will abide by all the policies and procedures of the trust
The post holder will appear smart at all times, complying with the dress code of the clinic.
• Sending out appointment confirmation letters and confirmation/instruction leaflets.
• Making sure the patient’s medical reports are completed by the radiologists within 24 hours and sent to the referring doctor within 24 hours.
• Answering the telephones and handling requests accordingly.
• Ensuring accurate and complete input of patient data and other relevant.
• To Ensuring accurate, complete, and timely entry of patient reports into the reporting system, authorisation of reports by the reporting physician, and despatching reports as appropriate.
• Maintaining the tidiness of the office.
• Performing all general administrative duties of the booking process and department.
• The post holder will carry out any other duties as deemed necessary by the Administration Manage.
This advert closes on Monday 27 May 2024