Patient Pathway Coordinator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 p.a inc. HCA |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | London, SE1 7EH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6316890/196-AC404 |
Summary
The children’s surgery service is the regional centre for specialist and general surgical care. We see children from south east London, Kent and south east England. We care for children from the womb, through birth and childhood.
Across the region, we work closely with and provide surgical support to a range of other children’s services including:
• children's intensive care (PICU) andneonatal intensive care units
• children’s neurosciences
• children’s inherited metabolic diseases
• congenital heart disease
• children’s kidney service
• other specialist children’s services at Evelina London Children’s Hospital.
We provide general surgery services at Evelina London Children’s Hospital, University Hospital Lewisham and at a range of outreach clinics across the south Thames region. We also carry out specialist investigations and surgical management for disorders of the gut (the gastrointestinal tract).
The Children’s day Surgery opened in 2023 and has provided a further surgical capacity for our Children enabling patients to be treated without being admitted.
The Paediatric Surgical department have a fantastic opportunity and are delighted to offer a permanent Patient Pathway Co-ordinator post within the Central admissions team.
The purpose of this post is to provide a comprehensive administrative service within the Evelina Children’s Surgery, Theatre and Anaesthetic directorate.This post requires excellent organisational and communication skills with a proactive and flexible approach.
The post holder’s main duty and responsibilities include working closely with clinicians in the planning and the co-ordination of outpatient and inpatient bookings, overseeing waiting lists, managing urgent referrals and acting as a primary point of contact for patients and other professionals. This role will also involve booking and co-ordinating meetings, maintaining databases ensuring that these are kept up to date and data submitted in timely manner when necessary. The post holder will provide a confident professional service to all patients and their parents/guardians, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smoothrunning of the department.
The Trust
Guy’s and St Thomas’ Hospital Foundation Trust is one of the largest in the NHS. A full range of services is provided to the local population and patients from further afield. St Thomas’ Hospital is located on the south bank of the river Thames opposite the Houses of Parliament. Guy’s Hospital is adjacent to London Bridge. Both hospitals have excellent transport links.
Organisational Values
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
1. Put patients first
2. Take pride in what they do
3. Respect others
4. Strive to be the best
5. Act with integrity
Ourvalues and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
COMMUNICATION SKILLS:
• Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
• Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.
• Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
• Attend and contribute to departmental meetings, team briefs etc.
• Provide support for day to day queries from all patients/parents/carers/medical personnel/administrator staff.
• Identify training and development needs and communicating effectively to take these forward where appropriate.
• To act as a contact point, liaising with patients, relatives, medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services
OPERATIONAL SKILLS:
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate.
• To ensure accurate data input.
• Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
• Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
• Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
• Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
• Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
• Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
• Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
• Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
• Assist the management team in addressing any complaints within the agreed timescales which may have been received within theEvelina Children’s Surgery, Theatre and Anaesthetic directorate.
• Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
• When required, assist in the co-ordination of training programmes for new administrative staff
• Working with the Team to analyse target breaches and report issues to management.
• Provide day-to-day supervision and oversight of duties for the department’s administrators.
• To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements
• To record performance of additional capacity to meet demand/shortfall in elective capacity
• To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary.
INFORMATION MANAGEMENT:
• Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality
• Responsible for adapting and maintaining information systems, comprising both paper-based and computerised documents ensuring accessibility and confidentiality of information. To include the use of databases.
• Undertake data entry where necessary
• Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
This advert closes on Tuesday 28 May 2024