Customer Relationship Manager | University Hospital Southampton NHS Foundation Trust
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,407 - £34,581 |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | Southampton, SO16 5YA |
| Company: | University Hospital Southampton NHS FT |
| Job type: | Permanent |
| Job reference: | 6322811/188-AC6025 |
Summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Are you passionate about customer service? Are you experienced in all aspects of administration and office management? Do you have strong leadership skills? Are you able to support and develop a team?
An exciting and challenging role has arisen within our Women & Newborn care group. You will be responsible for the admin team in various outpatient settings covering Gynaecology, urodynamics and the Ambulatory department within the Princess Anne Hospital. The successful candidate will be working in a busy fast paced environment so you will need excellent organisational skills with the ability to prioritise a varied workload. Strong leadership skills are essential as you will be managing a large team of administrators daily.
We are a friendly and dedicated team within the Princess Anne Hospital ensuring that our patients are always a priority.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
The working hours are full time, 37.5 hours. All staff will be required to cover shifts on a rota basis of 8am -4pm and 9.00am -5.00pm. and 10-6pm when required Monday to Friday.
This role requires a dedicated and motivated manager to join our specialist admin team and lead the team forward with our ongoing service developments. You should also enjoy working with and meeting new people as you will be part of a varied multidisciplinary team and will have some direct patient contact.
You will be expected to undertake a wide range of roles and responsibilities which include:
• Primarily working on validation reports for W&N performance, this includes using excel and various trust IT systems daily.
• Clinic management.
• Be responsible for managing an administration team always following the relevant policies and procedures.
• You will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise.
• Supporting and implementing all aspects of transformation within the outpatient setting.
We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential.
If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 for an informal chat or to arrange a visit.
This advert closes on Friday 31 May 2024