System Administrator
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | pro-rata |
| Hours: | Part time |
| Closing date: | 16 June 2024 |
| Location: | Aylesbury, Buckinghamshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Action4Youth |
| Job type: | Permanent |
| Job reference: |
Summary
BASED IN: Working From Home with occasional requirement to attend our offices in Aylesbury, Milton Keynes and High Wycombe
REPORTING TO: Director of Finance and Operations
WORKING WITH: The system users, our external ICT Support agency
HOURS: 10 hours per week to be worked flexibly
LEAVE: 7.5 days holiday per annum (FTE 28 days) plus bank/public holidays
CONTRACT: Permanent
SALARY: £6,734 - £7,435
(FTE £24,917 – 27,510)
PENSION: Up to 5% matched contributions
Primary Function
The main purpose of the System Administrator role at Action4Youth is to provide essential support in configuring, maintaining, upgrading and managing Salesforce. Action4Youth are at a critical stage of roll-out of the system and the System Administrator will work with internal teams to configure user interfaces and Salesforce objects to provide the most efficient and effective platform for holding data on our customers, stakeholders, fundraising and sales opportunities and programmes.
The System Administrator will ensure the successful and cost-effective integration of data from other sources including platforms such as Cinolla JustGiving, DonorBox, Mailchimp (or other similar products), and various types of webform. The System Administrator will proactively work to find efficiencies within all of the platforms with which we work.
Duties and Key Responsibilities
Software Maintenance: Configure, integrate and manage software systems, with a focus on Salesforce, Cinolla and Webforms. Upgrade systems with new releases and models.
Data Update and Validation: Ensure the validity of data by utilising data cleansing techniques, importing from other platforms and webforms, ensuring colleagues know how to correctly enter data into the systems for best results.
System Efficiency: Proactively seek further efficiencies within the systems with which we work. Collaborate with external providers and colleagues to ensure that our technology infrastructure runs smoothly and efficiently, supporting our organisation's goals and objectives.
Staff training: Ensure that users know how to use the systems appropriately and understand their responsibilities within their own areas of work. Develop expertise to train staff on new technologies.
Problem Resolution: Diagnosing and resolving technical issues quickly and efficiently, ensuring minimal disruption to operations.
Internal Communication: Demonstrate patience and effective communication skills while liaising with all internal teams and users to address their technology-related needs and concerns.
DUTIES AND RESPONSIBILITIES
Secondary Function
Support events and meetings when required.
Effectively monitor, report and evaluate all aspects of work.
Support the continued development of quality standards as specified by Action4Youth.
To have regard for the vision of Action4Youth and to display a commitment to equal opportunities and to the protection and safeguarding of children, young people and vulnerable adults.
Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.
Other Duties
To carry out any other Action4Youth duties as required by the Director of Finance and Operations, SMT or CEO including:
Attending meetings as required
Fulfilling any other reasonable duties requested by the Director of Finance and Operations, SMT or CEO
Providing written reports for Action4Youth meetings when required.
Administering own workload which includes meeting targets and deadlines in line with the Action4Youth Performance Management System.
Attending relevant CPD training events in line with Performance Management appraisal.
Undertaking responsibility, as part of the team, for all Health and Safety work related matters.
Working within the guidelines of Action4Youth policies and procedures.
Skills, Experience and Knowledge (Essential - E , Desirable - D)
Excellent administrative and ICT skills (E)
Proven experience of using Microsoft Office (Word, Excel, PowerPoint and Outlook). (E)
Strong knowledge of Salesforce system, with experience in managing user interfaces and customisation of objects (no coding required). (E)
Familiarity with various CRMs, operating systems and platforms(E)
Experience of using Cinolla, Webformsv(D)
Good basic arithmetic skills (E)
Proven experience of working as a system administrator with a significant level of responsibility. (E)
Full Driving Licence and use of a vehicle (D)
Qualifications
Educated to GCSE/ O Level with A*- C or equivalent in English and Maths. (E)
Personal Attributes
Ability to maintain confidentiality
Flexible approach to working hours
Resourcefulness and problem-solving aptitude
A positive, enthusiastic and ‘can do’ approach to work
Ability to communicate well at all levels
Ability to prioritise and manage large workloads
Good time management and ability to work without direction
Ability to work in a fast-paced environment
A team player who is outgoing, friendly approachable, flexible and enthusiastic
Strong interpersonal skills, tact, sensitivity and diplomacy
Understanding of the ethos, values and culture of Action4Youth
Demonstrate an awareness of equal opportunities
To Apply
To apply for this role please send a copy of your CV and a covering letter explaining why you are applying for this position to office@action4youth.org
If you would like an informal chat regarding the role please phone Sachita Syal on 0300 003 2334
Action4Youth is committed to safeguarding and protecting the young people that we work with. All our posts are subject to a safer recruitment process, including the discourse of criminal records and vetting checks. We have policies and procedures in place that promote safeguarding and safer working practices across the organisation.
Job Type: Part-time
Experience
system administration: 2 years (preferred)
REPORTING TO: Director of Finance and Operations
WORKING WITH: The system users, our external ICT Support agency
HOURS: 10 hours per week to be worked flexibly
LEAVE: 7.5 days holiday per annum (FTE 28 days) plus bank/public holidays
CONTRACT: Permanent
SALARY: £6,734 - £7,435
(FTE £24,917 – 27,510)
PENSION: Up to 5% matched contributions
Primary Function
The main purpose of the System Administrator role at Action4Youth is to provide essential support in configuring, maintaining, upgrading and managing Salesforce. Action4Youth are at a critical stage of roll-out of the system and the System Administrator will work with internal teams to configure user interfaces and Salesforce objects to provide the most efficient and effective platform for holding data on our customers, stakeholders, fundraising and sales opportunities and programmes.
The System Administrator will ensure the successful and cost-effective integration of data from other sources including platforms such as Cinolla JustGiving, DonorBox, Mailchimp (or other similar products), and various types of webform. The System Administrator will proactively work to find efficiencies within all of the platforms with which we work.
Duties and Key Responsibilities
Software Maintenance: Configure, integrate and manage software systems, with a focus on Salesforce, Cinolla and Webforms. Upgrade systems with new releases and models.
Data Update and Validation: Ensure the validity of data by utilising data cleansing techniques, importing from other platforms and webforms, ensuring colleagues know how to correctly enter data into the systems for best results.
System Efficiency: Proactively seek further efficiencies within the systems with which we work. Collaborate with external providers and colleagues to ensure that our technology infrastructure runs smoothly and efficiently, supporting our organisation's goals and objectives.
Staff training: Ensure that users know how to use the systems appropriately and understand their responsibilities within their own areas of work. Develop expertise to train staff on new technologies.
Problem Resolution: Diagnosing and resolving technical issues quickly and efficiently, ensuring minimal disruption to operations.
Internal Communication: Demonstrate patience and effective communication skills while liaising with all internal teams and users to address their technology-related needs and concerns.
DUTIES AND RESPONSIBILITIES
Secondary Function
Support events and meetings when required.
Effectively monitor, report and evaluate all aspects of work.
Support the continued development of quality standards as specified by Action4Youth.
To have regard for the vision of Action4Youth and to display a commitment to equal opportunities and to the protection and safeguarding of children, young people and vulnerable adults.
Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.
Other Duties
To carry out any other Action4Youth duties as required by the Director of Finance and Operations, SMT or CEO including:
Attending meetings as required
Fulfilling any other reasonable duties requested by the Director of Finance and Operations, SMT or CEO
Providing written reports for Action4Youth meetings when required.
Administering own workload which includes meeting targets and deadlines in line with the Action4Youth Performance Management System.
Attending relevant CPD training events in line with Performance Management appraisal.
Undertaking responsibility, as part of the team, for all Health and Safety work related matters.
Working within the guidelines of Action4Youth policies and procedures.
Skills, Experience and Knowledge (Essential - E , Desirable - D)
Excellent administrative and ICT skills (E)
Proven experience of using Microsoft Office (Word, Excel, PowerPoint and Outlook). (E)
Strong knowledge of Salesforce system, with experience in managing user interfaces and customisation of objects (no coding required). (E)
Familiarity with various CRMs, operating systems and platforms(E)
Experience of using Cinolla, Webformsv(D)
Good basic arithmetic skills (E)
Proven experience of working as a system administrator with a significant level of responsibility. (E)
Full Driving Licence and use of a vehicle (D)
Qualifications
Educated to GCSE/ O Level with A*- C or equivalent in English and Maths. (E)
Personal Attributes
Ability to maintain confidentiality
Flexible approach to working hours
Resourcefulness and problem-solving aptitude
A positive, enthusiastic and ‘can do’ approach to work
Ability to communicate well at all levels
Ability to prioritise and manage large workloads
Good time management and ability to work without direction
Ability to work in a fast-paced environment
A team player who is outgoing, friendly approachable, flexible and enthusiastic
Strong interpersonal skills, tact, sensitivity and diplomacy
Understanding of the ethos, values and culture of Action4Youth
Demonstrate an awareness of equal opportunities
To Apply
To apply for this role please send a copy of your CV and a covering letter explaining why you are applying for this position to office@action4youth.org
If you would like an informal chat regarding the role please phone Sachita Syal on 0300 003 2334
Action4Youth is committed to safeguarding and protecting the young people that we work with. All our posts are subject to a safer recruitment process, including the discourse of criminal records and vetting checks. We have policies and procedures in place that promote safeguarding and safer working practices across the organisation.
Job Type: Part-time
Experience
system administration: 2 years (preferred)