Guest Experience Team Member
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | £10.00 to £11.44 per hour |
| Additional salary information: | 10 - 11.44 |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Warminster, Wiltshire , BA12 7NW |
| Company: | Vacancy Filler |
| Job type: | Temporary |
| Job reference: | MAY20241467 |
Summary
This dynamic role encompasses a diverse range of responsibilities, spanning across key guest experience touchpoints such as arrivals, membership sales, guest services, and our contact centre.
Within our Guest Experience team, our dedicated professionals are committed to ensuring that every guest enjoys an exceptional visit to Longleat. From extending a warm welcome upon their arrival to personally addressing their queries throughout the visit, both on-site and remotely via telephone, email, and social media, we strive to create a seamless and delightful experience for our guests. In addition, our team is adept at efficiently resolving any concerns or complaints, further ensuring that each visit to Longleat is nothing short of the best possible experience.
Reporting to the Assistant Guest Experience Manager, your role will involve delivering outstanding front-line customer service experiences to our guests, whilst making every effort to maximise sales.
Key duties will include:
Greet our guests on their arrival to Longleat, checking tickets and advising them on the Longleat offerings for the day.
Understanding and resolving of guest complaints and enquiries face to face on the day.
Selling and setting up of guest’s membership.
Answer and resolve guest queries on the telephone, via email and across all our social media platforms.
Cash handling and cashing up the tills at the end of each day.
Where appropriate, you’ll also enhance revenue through upselling and cross-selling when engaging with guests and helping them make informed decisions about their visit.
About you
You will have a good knowledge of IT products and have a strong and competent ability to use computers and associated software.
Your passion will shine through in your enthusiasm and energy, serving each and every guest with excellent communication skills in a positive and friendly nature
Experience in a customer facing role would be an advantage.
You must be available to work weekends
Why join the team?
You will receive a rate of up to £11.44 per hour, in addition to a range of attractive benefits that include;
29 days holiday inclusive of bank holidays.
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Annual passes for Friends and Family
Discounts on food and beverages and retail merchandise
20% off VIP Experiences, 10% off Accommodation
Discretionary bonus scheme
Employee Assistant Programme
Employer contributory pension scheme
Life assurance scheme
Perks at work
Range of flexible working schemes
Great progression opportunities available.
Your contract
You will be on a fixed-term contract ending on 5th January 2025, with working hours to vary over a 7-day rota basis, you must be available for some weekends, evenings and bank holidays as required. The earliest start time is 8 am, and the latest finish time is 8 pm, varying in accordance with opening times.
Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)
Within our Guest Experience team, our dedicated professionals are committed to ensuring that every guest enjoys an exceptional visit to Longleat. From extending a warm welcome upon their arrival to personally addressing their queries throughout the visit, both on-site and remotely via telephone, email, and social media, we strive to create a seamless and delightful experience for our guests. In addition, our team is adept at efficiently resolving any concerns or complaints, further ensuring that each visit to Longleat is nothing short of the best possible experience.
Reporting to the Assistant Guest Experience Manager, your role will involve delivering outstanding front-line customer service experiences to our guests, whilst making every effort to maximise sales.
Key duties will include:
Greet our guests on their arrival to Longleat, checking tickets and advising them on the Longleat offerings for the day.
Understanding and resolving of guest complaints and enquiries face to face on the day.
Selling and setting up of guest’s membership.
Answer and resolve guest queries on the telephone, via email and across all our social media platforms.
Cash handling and cashing up the tills at the end of each day.
Where appropriate, you’ll also enhance revenue through upselling and cross-selling when engaging with guests and helping them make informed decisions about their visit.
About you
You will have a good knowledge of IT products and have a strong and competent ability to use computers and associated software.
Your passion will shine through in your enthusiasm and energy, serving each and every guest with excellent communication skills in a positive and friendly nature
Experience in a customer facing role would be an advantage.
You must be available to work weekends
Why join the team?
You will receive a rate of up to £11.44 per hour, in addition to a range of attractive benefits that include;
29 days holiday inclusive of bank holidays.
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Annual passes for Friends and Family
Discounts on food and beverages and retail merchandise
20% off VIP Experiences, 10% off Accommodation
Discretionary bonus scheme
Employee Assistant Programme
Employer contributory pension scheme
Life assurance scheme
Perks at work
Range of flexible working schemes
Great progression opportunities available.
Your contract
You will be on a fixed-term contract ending on 5th January 2025, with working hours to vary over a 7-day rota basis, you must be available for some weekends, evenings and bank holidays as required. The earliest start time is 8 am, and the latest finish time is 8 pm, varying in accordance with opening times.
Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)