Branch Customer Adviser
| Posting date: | 16 May 2024 |
|---|---|
| Salary: | £22,723 to £25,289 per year, pro rata |
| Hours: | Full time |
| Closing date: | 15 June 2024 |
| Location: | Durham, County Durham |
| Remote working: | On-site only |
| Company: | Newcastle Building Society |
| Job type: | Permanent |
| Job reference: |
Summary
About the Role
Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role is part time working 21 hours per week between Monday, Thursday and Friday 9am - 5pm, plus Saturdays on a rota basis (paid as over time). Typically you will work up to 2 Saturdays per month.
About You
If you possess great communication skills, are a natural leader and make every effort to drive the business forward and achieve results, then you would thrive within this role.
You will need to have the passion and skills to motivate others whilst coaching and developing team members, working effectively as a team.
About Us
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits, including medicash scheme
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
If you have any questions or need any support with your application, you can reach out to our Talent Acquisition team at recruitment@newcastle.co.uk
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at beverley.calboutin@newcastle.co.uk
Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role is part time working 21 hours per week between Monday, Thursday and Friday 9am - 5pm, plus Saturdays on a rota basis (paid as over time). Typically you will work up to 2 Saturdays per month.
About You
If you possess great communication skills, are a natural leader and make every effort to drive the business forward and achieve results, then you would thrive within this role.
You will need to have the passion and skills to motivate others whilst coaching and developing team members, working effectively as a team.
About Us
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits, including medicash scheme
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
If you have any questions or need any support with your application, you can reach out to our Talent Acquisition team at recruitment@newcastle.co.uk
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at beverley.calboutin@newcastle.co.uk