Coordinator
| Posting date: | 16 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 June 2024 |
| Location: | EC2N 4AY |
| Company: | Mitie |
| Job type: | Contract |
| Job reference: | 53732 |
Summary
Coordinator Mitie Services
Site responsibilities
-This role is a combination of our coordinator services - mailroom and porter services based managed with a high degree of confidentiality and integrity
-Managing time to respond to flexible business needs
-Good communication and IT skills
Key relationships
-Client side, work closely with the Supervisor - Workplace Services and the wider WPS Team
-Remember every Salesforce employee is a customer
-Legal and Finance teams who deal with key contracts and documents
-Landlord Services Team
-Events Marketing team who use order materials regularly
Job Role
-Working closely with Mitie Account Manager, Manager of Mailroom services and the Catering Manager
-Working closely with events coordinators & hosts to ensure seamless guest experience
-Bluefin floor walks, setting standards across the board
-Event set up - from setting up rooms to assisting with catering and AV first fix troubleshooting
-Providing outstanding customer service
-Monitoring ticket requests - picking up, taking ownership seeing tickets through to completion
-Booking in vendors and contractors via building management and with Salesforce security
-Escorting vendors when needed
-H&S - fire warden training
-Ensure site is compliant with QHSE requirements
-Collaborate with site lead to meet KPI's
-Organising couriers and storage of packages
-Ordering and stock control of all mail related consumables
-Managing incoming and outgoing courier deliveries
-Managing incoming and outgoing mail
-Logging in packages via REWS ticketing system
-Scanning documents to the relevant teams
-Liaising with the SF Tower Mailroom team
-Catering Stock management
-Hospitality Experience
Development
-Looking for innovation opportunities to continually improve processes
-Build knowledge of staff through learned experience, where people are based, teams, regular deliveries, etc.
-To attend training courses as and when necessary
-Continue to expand knowledge through UK customs course regarding Brexit
Site Support
-Supply timely and accurate feedback to all client and customer queries
-Continuously look for ways to improve the service and initiatives on site
-Provide administrative support when necessary and requested by any of the management
Operational Standards
-Adherence to all processes and procedures
-Setting and maintaining high standards so that customers' expectations are consistently exceeded
-Resolution of any operational issues and escalation to appropriate persons
-To undertake any reasonable request from Management
Site responsibilities
-This role is a combination of our coordinator services - mailroom and porter services based managed with a high degree of confidentiality and integrity
-Managing time to respond to flexible business needs
-Good communication and IT skills
Key relationships
-Client side, work closely with the Supervisor - Workplace Services and the wider WPS Team
-Remember every Salesforce employee is a customer
-Legal and Finance teams who deal with key contracts and documents
-Landlord Services Team
-Events Marketing team who use order materials regularly
Job Role
-Working closely with Mitie Account Manager, Manager of Mailroom services and the Catering Manager
-Working closely with events coordinators & hosts to ensure seamless guest experience
-Bluefin floor walks, setting standards across the board
-Event set up - from setting up rooms to assisting with catering and AV first fix troubleshooting
-Providing outstanding customer service
-Monitoring ticket requests - picking up, taking ownership seeing tickets through to completion
-Booking in vendors and contractors via building management and with Salesforce security
-Escorting vendors when needed
-H&S - fire warden training
-Ensure site is compliant with QHSE requirements
-Collaborate with site lead to meet KPI's
-Organising couriers and storage of packages
-Ordering and stock control of all mail related consumables
-Managing incoming and outgoing courier deliveries
-Managing incoming and outgoing mail
-Logging in packages via REWS ticketing system
-Scanning documents to the relevant teams
-Liaising with the SF Tower Mailroom team
-Catering Stock management
-Hospitality Experience
Development
-Looking for innovation opportunities to continually improve processes
-Build knowledge of staff through learned experience, where people are based, teams, regular deliveries, etc.
-To attend training courses as and when necessary
-Continue to expand knowledge through UK customs course regarding Brexit
Site Support
-Supply timely and accurate feedback to all client and customer queries
-Continuously look for ways to improve the service and initiatives on site
-Provide administrative support when necessary and requested by any of the management
Operational Standards
-Adherence to all processes and procedures
-Setting and maintaining high standards so that customers' expectations are consistently exceeded
-Resolution of any operational issues and escalation to appropriate persons
-To undertake any reasonable request from Management