Guest Services Manager
| Posting date: | 16 May 2024 |
|---|---|
| Salary: | £27,500 per year |
| Additional salary information: | £27,500 per annum plus incentives |
| Hours: | Full time |
| Closing date: | 15 June 2024 |
| Location: | M90 4ZY |
| Company: | Interstate Europe Hotels & Resorts |
| Job type: | Permanent |
| Job reference: | 20b3bcdc0946489f9508 |
Summary
Location: Holiday Inn / Ibis Budget Manchester Airport
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?
As part of the Aimbridge family, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
- Staff meals on duty
- Paid breaks
A day in the life of…
As Guest Services Manager, you will lead the Guest Services operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.
Based in the Ibis Budget Manchester Airport, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
As part of the Manchester International Airport complex and situated within close proximity to all three terminals, this hotel boasts 260 bedrooms.
What do we need from you?
To be successful in this role, the ideal candidate will possess at least 2 years experience in either Reception Management or/and F&B Management. To highlight, you will be responsible for:
- Check guests in and out
- Responsible for manning the front desk
- Check food & drink stock levels
- Take food orders & service drinks at the bar & assist with food preparation.
This a unique opportunity to work across both Front office & Food & Beverage, therefore the ideal candidate will be flexible to work across both area's.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.