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Admissions Enquiry Assistant
| Posting date: | 16 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | UofG Grade 4, £22,681 - £25,138 per annum. |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | Glasgow |
| Remote working: | On-site only |
| Company: | University of Glasgow |
| Job type: | Temporary |
| Job reference: | 146753 |
Summary
University Services
Student Services
Admissions Enquiry Assistant
Vacancy Reference: 146753
Salary: UofG Grade 4, £22,681 - £25,138 per annum.
This post is full time (35 hours p/w) and fixed term to 12 November 2024.
Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.
The University of Glasgow has been changing the world for more than 573 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for an Admissions Enquiry Assistant to join the University’s External Relations on a temporary basis.
In this role you will work as part of a team with responsibility for managing enquiries through multiple channels including email, phone, webform, Chatbot, social media and face to face for a broad range of external enquirers and applicants. You will apply a strong customer ethos to all activities with an aim to provide an excellent applicant experience. Admissions Enquiries currently manages and supports interactions with approximately 100,000 enquirers and applicants each year across UG, PGT, PGR, Collaborations and Partnerships.
You will build and develop a knowledge of Admissions processes, policy and legislative and compliance parameters. You will use knowledge bases and enquiry management templates to answer queries consistently and in line with a supportive, customer focus. Where appropriate you will support the Enquiry Team Lead to improve the knowledge base through your developing experience. You will also complete some Admissions processes to support the optimisation of our customer service.
Furthermore, you will operate to Service Level Agreements for the turnaround of application of responses. You will ensure that all processes and interactions are customer focused and delivered within these service delivery parameters. You will work closely with team members across Admissions, External Relations and other services to ensure that processes are managed with customer focus, in line with agreed KPIs and SLAs and with optimal use of systems and resources.
Apply online at:
https://my.corehr.com/pls/uogrecruit/erq_jobspec_version_4.jobspec?p_id=146753
Closing Date: 30 May 2024
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.