CRM Planning Manager
| Posting date: | 29 May 2024 |
|---|---|
| Salary: | £47,600 to £71,600 per year |
| Additional salary information: | bonus |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Glasgow, Glasgow, G2 6AY |
| Company: | SSE |
| Job type: | Permanent |
| Job reference: | 548676_1715785202 |
Summary
About the Role
Base Location: Flexible UK & Ireland | We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base 'home' location to be one of our SSE offices or depots around the UK and Ireland.
Salary: £47,600 - £71,600 or €64,000 - €96,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
We are looking for a CRM Planning Manager to oversee the planning and execution of customer campaigns across ROI, NI and Great Britain. You'll manage a team of planners and email specialists who use Oracle Eloqua and Hubspot as the primary tools for planning and monitoring customer campaigns. In this role you will:
- manage and motivate a team of CRM planners, providing coaching, feedback, and development opportunities
- plan and oversee the delivery of customer campaigns across multiple channels, markets, and segments, ensuring alignment with the business objectives and customer journey
- monitor and operationally manage CRM KPIs such as churn, renewals, campaign engagement metrics and overall conversions
- ensure compliance with data protection regulations and best practices and maintain high standards of data quality and integrity
- manage Retention Operations with responsibility for renewal activity across BTL channels such as call centre and email
- help create high-quality, dynamic and interactive email templates that follow the best standards for email construction
What do I need?
To be considered for this role, we would love you to have:
- proven experience in CRM, preferably in the energy or utilities sector
- demonstrable experience in managing a CRM team or similar operational function
- proficiency in Oracle and HubSpot, or similar CRM platforms
- strong operational and analytical skills, with the ability to use data and metrics to drive decision making and performance improvement
- excellent communication and interpersonal skills, with the ability to influence and engage with various stakeholders
This role will require regular travel to other SSE sites in the UK and Ireland.
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ?
In Great Britain we operate under the brand SSE Energy Solutions providing energy and related energy solutions (EV, Solar, Smart, Heating & Cooling etc) to businesses of all sizes and public sector organisations across Great Britain.
In Ireland - we operate under the brand SSE Airtricity providing energy and related energy solutions (Solar, EV etc) to homes, businesses including public sector organisations across the island of Ireland.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
Whats in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.
Next Steps
All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process.