Service Desk Team Leader
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £40,000.0 per year |
| Additional salary information: | £40,000 + Bonus |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Bournemouth, Dorset, BH24 3HG |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4564073_1715787573 |
Summary
Your new company
I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based ont he sunny south coast in their Bournemouth Head Office.
Your new role
As the IT Service Desk team lead, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will act as a point of escalation for Service Desk team members when required and provide enhanced support and a 2nd level of incident investigation.
What you'll need to succeed
Education and Qualifications:
* ITIL v3/v4 Foundation qualification is desirable
* MCP certification would be desirable
Knowledge & Experience:
* 2+ years' experience of providing team leader support in a similar role
What you'll get in return
- Competitive salary and bonus scheme
- Company pension scheme
- Life Assurance
- Professional Subscriptions paid for
- 24 days holiday (rising to 28) plus Bank Holidays
- 2 fully paid volunteering days per year
- Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
- Cycle to work scheme!
- Colleagues Benefit Booklet with a range of store offers discounts and promotions.
- Family Friendly Policies
- Excellent development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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