Food & Beverage Team Member (Casual)
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | National Minimum Wage |
| Hours: | Part time |
| Closing date: | 14 June 2024 |
| Location: | Gateshead, NE8 2JR |
| Company: | North Music Trust |
| Job type: | Permanent |
| Job reference: | 160 |
Summary
Job Advert
Closing date: Friday 2nd February
Reports to: F&B Operations Manager, F&B Assistant Manager, F&B Team Manager, F&B Team Leader
Location: The Glasshouse International Centre for Music
Working hours: Casual contract including evening and weekend work. Applicants must be 17 or over.
Salary: National Minimum Wage plus 12.07% holiday pay
About The Glasshouse
We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the
world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.
We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist
development programme provides local artists with the opportunities they need to develop a career in music. We support young
people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.
We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and
that’s where you come in…
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, then we would like to hear from you.
About the role of Food & Beverage Team Member at The Glasshouse
Our F&B Team members are key parts of our visitor experience team. All F&B Team Members are direct representatives of The
Glasshouse; offering a welcoming, warm and professional service to our audiences and visitors. You will work across our F&B
outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You will also work on our
prestigious conferences and external hire events. Our F&B team members will only be permitted to serve/sell alcohol in accordance
with licensing law.
Your responsibilities:
Operational Duties
* Work as part of the Visitor Experience and FOH Team to deliver excellent customer service
* Serve customers efficiently and appropriately, with a professional and warm manner
* Make drinks, including barista coffees when required [training will be provided]
* Operate table service for food and/or drinks as appropriate
* Work in tandem with the kitchen team to deliver efficient food service
* Ensure you are aware of allergens in any food/drink served. If you are in doubt refer queries to the on duty manager
immediately
* At all times comply with licensing law and internal policy pertaining to the sale and service of alcohol. If you are in doubt
refer queries to the on-duty manager immediately
* Upsell and recommend products where appropriate
* Prep all outlets for service, and ensure that all outlets are correctly cleaned down at the end of each service run
* Ensure that your service area is kept clean and tidy throughout service and opening hours
* Proactively look for opportunities to enhance visitors’ experience during their time at The Glasshouse
* Ensure that cash handling is completed in accordance with agreed policy and procedure
* Adhere to the correct uniform standards
* Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
* Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure
* Comply with all food safety and hygiene measures
* Proactively ensure that all back of house and front of house areas are clean and tidy at all times
General
* Develop an excellent knowledge of The Glasshouse programme and audience
* Adhere to all Health & Safety protocols
* Adhere to GDPR guidelines
* Any other duties as reasonably requested of you in your role
Our commitment to your development
At The Glasshouse, we’re always learning. Through training and support, we’ll help you develop the skills and knowledge you need
to thrive in your role. This may be through gaining a qualification, on-the-job training or learning within your team.
We provide you with training in areas such as health and safety and safeguarding when you start work, and you’ll receive annual
refreshers.
Every staff member is on their own training and development journey. You’ll work closely with your manager to identify what your
journey will look like at The Glasshouse. If you have a specific interest or you would like to develop your skills in a certain
area, we want to hear about it.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and vulnerable adults
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process
Once you have submitted your application you will be invited to a group session on 23rd May at The Glasshouse. This is an
opportunity to meet the team, find out more about the role and for us to get to know you!
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine
so if there is anything which we can do to support, please let us know!
If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouse.com
Closing date: Friday 2nd February
Reports to: F&B Operations Manager, F&B Assistant Manager, F&B Team Manager, F&B Team Leader
Location: The Glasshouse International Centre for Music
Working hours: Casual contract including evening and weekend work. Applicants must be 17 or over.
Salary: National Minimum Wage plus 12.07% holiday pay
About The Glasshouse
We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the
world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.
We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist
development programme provides local artists with the opportunities they need to develop a career in music. We support young
people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.
We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and
that’s where you come in…
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, then we would like to hear from you.
About the role of Food & Beverage Team Member at The Glasshouse
Our F&B Team members are key parts of our visitor experience team. All F&B Team Members are direct representatives of The
Glasshouse; offering a welcoming, warm and professional service to our audiences and visitors. You will work across our F&B
outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You will also work on our
prestigious conferences and external hire events. Our F&B team members will only be permitted to serve/sell alcohol in accordance
with licensing law.
Your responsibilities:
Operational Duties
* Work as part of the Visitor Experience and FOH Team to deliver excellent customer service
* Serve customers efficiently and appropriately, with a professional and warm manner
* Make drinks, including barista coffees when required [training will be provided]
* Operate table service for food and/or drinks as appropriate
* Work in tandem with the kitchen team to deliver efficient food service
* Ensure you are aware of allergens in any food/drink served. If you are in doubt refer queries to the on duty manager
immediately
* At all times comply with licensing law and internal policy pertaining to the sale and service of alcohol. If you are in doubt
refer queries to the on-duty manager immediately
* Upsell and recommend products where appropriate
* Prep all outlets for service, and ensure that all outlets are correctly cleaned down at the end of each service run
* Ensure that your service area is kept clean and tidy throughout service and opening hours
* Proactively look for opportunities to enhance visitors’ experience during their time at The Glasshouse
* Ensure that cash handling is completed in accordance with agreed policy and procedure
* Adhere to the correct uniform standards
* Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
* Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure
* Comply with all food safety and hygiene measures
* Proactively ensure that all back of house and front of house areas are clean and tidy at all times
General
* Develop an excellent knowledge of The Glasshouse programme and audience
* Adhere to all Health & Safety protocols
* Adhere to GDPR guidelines
* Any other duties as reasonably requested of you in your role
Our commitment to your development
At The Glasshouse, we’re always learning. Through training and support, we’ll help you develop the skills and knowledge you need
to thrive in your role. This may be through gaining a qualification, on-the-job training or learning within your team.
We provide you with training in areas such as health and safety and safeguarding when you start work, and you’ll receive annual
refreshers.
Every staff member is on their own training and development journey. You’ll work closely with your manager to identify what your
journey will look like at The Glasshouse. If you have a specific interest or you would like to develop your skills in a certain
area, we want to hear about it.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and vulnerable adults
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process
Once you have submitted your application you will be invited to a group session on 23rd May at The Glasshouse. This is an
opportunity to meet the team, find out more about the role and for us to get to know you!
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine
so if there is anything which we can do to support, please let us know!
If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouse.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.