Production Manager
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | SCP31 £35,037 |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Gateshead, NE8 2JR |
| Company: | North Music Trust |
| Job type: | Permanent |
| Job reference: | 159 |
Summary
Job Advert
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
The Production Manager is responsible for advancing conferences and live performances, providing technical advice and solutions to
all clients and touring productions. You will work independently and in conjunction with colleagues, to plan and oversee the safe
delivery of technical support to events
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
It would be great if you had experience in:
* Practical working experience of technical operations for live events, shows and conferences, gained through at least three
years working in venues or external sites (with capacity of at least 400 audience members)
* Experience of hands-on production management of live event sites
* Excellent attention to detail
* Experience working with national and international artists, tour managers, promoters and hirers
* Experience of advancing multi-room events with concurrent sessions.
* Excellent organisational and project management skills
* An ability to multitask and manage an evolving workload when working across multiple projects simultaneously.
* An ability to be creative and resourceful in problem solving
* An ability to work to tight non-negotiable deadlines whilst remaining calm
* An understanding of technical terminology and documents
* An ability to assimilate information within technical specifications and translate this into working plans
* Excellent IT skills and extensive experience of using PC and Mac hardware & software, including Q-Lab, Powerpoint, Keynote,
Zoom and Prezi
* An ability to assimilate new technology and software
* Awareness and experience of Health & Safety legislation and practice, including Noise at Work and Working at Height
* Willingness to work flexibly across a 7 day a week rota to include evenings weekends and bank holidays, if required
* A proactive, flexible and collaborative attitude to work with excellent communication skills and the ability to work well with
a broad range of colleagues and clients
* Ability to work well as part of a team and under your own initiative
* An approachable and welcoming character, with an emphasis on creating and sustaining good working relationships
* A working knowledge of the equipment covered by the Technical Team including, but not limited to, audio, lighting, AV and
stage.
It also helps if you have:
* Experience in setting up and hosting complex hybrid events using Zoom, OBS or Wirecast with multiple cameras, sources and end
users.
* Knowledge of the use of WYSIWIG design software and/or CAD or similar software applications plus Artifax
* IOSH qualification and/or experience of preparing Risk Assessments and Method Statements
* An understanding of rigging and the ability to read and translate production rigging plots
* A specialism in operating audio, lighting or AV on events, concerts and productions, with up-to-date knowledge of industry and
sector specific working practice and legislation
You’ll be responsible for:
Production Management & Technical Expertise: Provide advanced technical guidance and solutions for events & performances
* Work closely with internal and external teams to meet event requirements, providing expert technical and logistical advice
* Advance shows and events, working simultaneously on multiple projects, adopting a methodical and organised approach to your
work
* Use venue CAD software to produce to scale stage plans and hall / room layouts
* Production of technical quotations for clients, if required (some of whom may be unfamiliar with the technical event production
industry)
* Collate technical specifications from external & internal clients
* Understand how to implement technical requirements to the highest possible standards
* Utilise available resources and staff whilst ensuring delivery to the client’s specification.
* Support internal teams with client site visits, quotes, event advancement and overseeing delivery, where required
* Maximise commercial income opportunity where possible, supporting the Trust financially through technical provision
* Ensure correct allocation of technical equipment resources to events. Work closely with Senior technical staff and external
suppliers where necessary to achieve this.
* Work closely with senior technical staff and external suppliers ensuring correct staffing resources are requested for events.
* Use venue event management software to collate, analyse and create documentation
* Create a production advance report for each event
Safety & Compliance: Support the Senior Production Manager and team to ensure events comply with Health and Safety regulations.
* Promote and ensure safe working practices are followed for events with internal and external teams
* Collate and assess all event specific Health and Safety documentation for events (Risk Assessments & Method Statements)
* Create event specific Risk Assessments and H&S documentation, to be shared with internal & external clients
Reporting: Support the Senior Production Manager to generate reports on event outcomes, technical challenges, and performance.
Provide these insights to the Senior Production Manager for further analysis and strategic planning.
* Review process of events and report findings to Senior Production Manager
* Work with all team members to review processes and methods of work
* Work with all team members to ensure technical production equipment faults are reported
Client Relations: Cultivate robust relationships with clients, event organisers, and internal teams, focusing on clear
communication and exceeding client expectations.
* Work with Senior member of the Technical Team to advise, and at times lead on large event production management
* Collaborate with internal and external clients, sustaining and developing collaborative relationships
Maintenance & Inspections: Support the Senior Production Manager and wider team during maintenance & H&S inspections on technical
equipment
* Assist team members in undertaking maintenance and inspections of technical equipment and resources
Continuous Improvement ,Training & Development: Support the Senior Production Manager and Technical Manager to ensure the
Technical Team remain up to date with industry advancements and best practices.
* When required, deliver guidance and training to the team on best practices and standards.
* Collaborate with the senior members of the team to pinpoint areas for process enhancement, new technology adoption, and team
skills development
Policies & Procedures: Adhere to and enforce all organisational policies, including but not limited to Safeguarding, Health &
Safety, Customer Care, Inclusion, Equity, and Diversity.
* Ensure all clients (internal and external) are aware of and adhere to all organisational policies and procedures
Events: To work on events, shows and rehearsals as part of the Technical Production teams
* Undertake duties as a Technician, if required (see separate Technician Job Description for duties)
Other duties: All other duties as may reasonably be required:
* Accept appropriate individual responsibility for the observance, promotion and implementation of Health & Safety, Safeguarding,
Customer Care, Inclusion, Equity and Diversity, Discrimination, Bullying and Harassment and all other policies with the Trust.
* Where relevant, ensure appropriate safeguarding is in place for children, young people and adults at risk, working closely with
relevant colleagues to maintain consistency
* Help the Technical Team to work efficiently and to the highest standards
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people, and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process:
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
The Production Manager is responsible for advancing conferences and live performances, providing technical advice and solutions to
all clients and touring productions. You will work independently and in conjunction with colleagues, to plan and oversee the safe
delivery of technical support to events
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
It would be great if you had experience in:
* Practical working experience of technical operations for live events, shows and conferences, gained through at least three
years working in venues or external sites (with capacity of at least 400 audience members)
* Experience of hands-on production management of live event sites
* Excellent attention to detail
* Experience working with national and international artists, tour managers, promoters and hirers
* Experience of advancing multi-room events with concurrent sessions.
* Excellent organisational and project management skills
* An ability to multitask and manage an evolving workload when working across multiple projects simultaneously.
* An ability to be creative and resourceful in problem solving
* An ability to work to tight non-negotiable deadlines whilst remaining calm
* An understanding of technical terminology and documents
* An ability to assimilate information within technical specifications and translate this into working plans
* Excellent IT skills and extensive experience of using PC and Mac hardware & software, including Q-Lab, Powerpoint, Keynote,
Zoom and Prezi
* An ability to assimilate new technology and software
* Awareness and experience of Health & Safety legislation and practice, including Noise at Work and Working at Height
* Willingness to work flexibly across a 7 day a week rota to include evenings weekends and bank holidays, if required
* A proactive, flexible and collaborative attitude to work with excellent communication skills and the ability to work well with
a broad range of colleagues and clients
* Ability to work well as part of a team and under your own initiative
* An approachable and welcoming character, with an emphasis on creating and sustaining good working relationships
* A working knowledge of the equipment covered by the Technical Team including, but not limited to, audio, lighting, AV and
stage.
It also helps if you have:
* Experience in setting up and hosting complex hybrid events using Zoom, OBS or Wirecast with multiple cameras, sources and end
users.
* Knowledge of the use of WYSIWIG design software and/or CAD or similar software applications plus Artifax
* IOSH qualification and/or experience of preparing Risk Assessments and Method Statements
* An understanding of rigging and the ability to read and translate production rigging plots
* A specialism in operating audio, lighting or AV on events, concerts and productions, with up-to-date knowledge of industry and
sector specific working practice and legislation
You’ll be responsible for:
Production Management & Technical Expertise: Provide advanced technical guidance and solutions for events & performances
* Work closely with internal and external teams to meet event requirements, providing expert technical and logistical advice
* Advance shows and events, working simultaneously on multiple projects, adopting a methodical and organised approach to your
work
* Use venue CAD software to produce to scale stage plans and hall / room layouts
* Production of technical quotations for clients, if required (some of whom may be unfamiliar with the technical event production
industry)
* Collate technical specifications from external & internal clients
* Understand how to implement technical requirements to the highest possible standards
* Utilise available resources and staff whilst ensuring delivery to the client’s specification.
* Support internal teams with client site visits, quotes, event advancement and overseeing delivery, where required
* Maximise commercial income opportunity where possible, supporting the Trust financially through technical provision
* Ensure correct allocation of technical equipment resources to events. Work closely with Senior technical staff and external
suppliers where necessary to achieve this.
* Work closely with senior technical staff and external suppliers ensuring correct staffing resources are requested for events.
* Use venue event management software to collate, analyse and create documentation
* Create a production advance report for each event
Safety & Compliance: Support the Senior Production Manager and team to ensure events comply with Health and Safety regulations.
* Promote and ensure safe working practices are followed for events with internal and external teams
* Collate and assess all event specific Health and Safety documentation for events (Risk Assessments & Method Statements)
* Create event specific Risk Assessments and H&S documentation, to be shared with internal & external clients
Reporting: Support the Senior Production Manager to generate reports on event outcomes, technical challenges, and performance.
Provide these insights to the Senior Production Manager for further analysis and strategic planning.
* Review process of events and report findings to Senior Production Manager
* Work with all team members to review processes and methods of work
* Work with all team members to ensure technical production equipment faults are reported
Client Relations: Cultivate robust relationships with clients, event organisers, and internal teams, focusing on clear
communication and exceeding client expectations.
* Work with Senior member of the Technical Team to advise, and at times lead on large event production management
* Collaborate with internal and external clients, sustaining and developing collaborative relationships
Maintenance & Inspections: Support the Senior Production Manager and wider team during maintenance & H&S inspections on technical
equipment
* Assist team members in undertaking maintenance and inspections of technical equipment and resources
Continuous Improvement ,Training & Development: Support the Senior Production Manager and Technical Manager to ensure the
Technical Team remain up to date with industry advancements and best practices.
* When required, deliver guidance and training to the team on best practices and standards.
* Collaborate with the senior members of the team to pinpoint areas for process enhancement, new technology adoption, and team
skills development
Policies & Procedures: Adhere to and enforce all organisational policies, including but not limited to Safeguarding, Health &
Safety, Customer Care, Inclusion, Equity, and Diversity.
* Ensure all clients (internal and external) are aware of and adhere to all organisational policies and procedures
Events: To work on events, shows and rehearsals as part of the Technical Production teams
* Undertake duties as a Technician, if required (see separate Technician Job Description for duties)
Other duties: All other duties as may reasonably be required:
* Accept appropriate individual responsibility for the observance, promotion and implementation of Health & Safety, Safeguarding,
Customer Care, Inclusion, Equity and Diversity, Discrimination, Bullying and Harassment and all other policies with the Trust.
* Where relevant, ensure appropriate safeguarding is in place for children, young people and adults at risk, working closely with
relevant colleagues to maintain consistency
* Help the Technical Team to work efficiently and to the highest standards
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people, and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process:
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.