Practice Manager - Fishguard Health Centre
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £48,000.00 per year |
| Additional salary information: | £48000.00 a year |
| Hours: | Full time |
| Closing date: | 10 June 2024 |
| Location: | Fishguard, SA65 9BT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0044-24-0142 |
Summary
Patient Care Develop and record improvement consistent with the outcome of patient feedback Involve patients, families and carers in the identification of patient-centred concerns and priorities Dealing with Patient complaints in line with practice policy liaising with outside agencies when necessary Recording of significant events, shared learning and reporting to governing bodies where necessary Demonstrate empathy and compassion when communicating with patients, carers and relatives Evaluate the effectiveness of operational and clinical protocols and modify plans accordingly Encourage staff to adopt an integrated care approach meeting an individual patients needs Provide guidance and support to the administration and clinical teams Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care and communication Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high quality patient experience Maintain compliance with GMS contractual obligations and ensure the practice meets the essential standards keeping accurate and legible evidence for inspection and audit purposes. This includes Access standards; annual IG toolkit; and cross referencing with CGPSAT self assessment tool and requirements Review correspondence and update protocols and policies if necessary Ensure service development is in line with local and national guidelines and complies with GMS contractual obligations in relation to patient care Monitor registrations and capitation reports Oversee and develop patient services with members of the senior team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access Strategy and Service Development Co-ordinate and manage the process of Practice strategy formulation in collaboration with the Partners, providing any data required for strategic planning Share and contribute expertise Communicate, motivate, and inspire others to deliver excellent standards of care Challenge restrictive cultures and champion new ways of working to deliver enhanced patient focused care and improved productivity Support the development of a learning organisation by identifying, challenging, and reporting poor performance which may affect patient safety Contributing to appropriate service developments and quality improvements and project managing when required Adopt a strategic approach to the development and management of patient services, make recommendations for change and lead on service improvement and delivery of key targets Ensure service development and delivery is in accordance with local and national policies and guidelines Monitor and challenge risk in relation to the practice Ensure practice has a robust and up to date Business Continuity Plan which includes IT security, backup maintenance and recovery plans Co-ordinate production of the Practice Development Plan and reports, ensuring consistency, external and internal targets and an effective monitoring system Act as a professional champion and advocate for the practice Partnership Management Design GP rotas to optimise clinical time and assess locum needs, review and undertake regular clinical workload reviews. Evaluate availability against national and internal targets Liaise with Partners regarding need for locums; organise recruitment, selection and induction of locums Co-ordinate, support, participate and contribute to Partners Meetings, and implement and review actions. Be familiar with the terms of the Partnership Agreement, monitor compliance and recommend remedial action if required. Where appropriate, liaise with solicitor in drafting/amending the Agreement Advise on the completion of administration and financial arrangements in the event of partnership change; propose amendments to the Partnership Agreement if appropriate. May contribute to the recruitment and selection process Co-ordinate, convene and if appropriate chair various meetings, internally and externally, including the regular Partners meetings. Implement actions, monitor and review effectiveness of meetings. Finance and Resources Manages the Practice accounts, ensuring accounts are reconciled monthly, preparing a monthly income & expenditure statement and submitting and promptly at year end to the practice accountant Advise Partners of structure/format of monthly accounting process, establish and implement appropriate financial controls including controls over expenditure, Petty Cash Monitor cashflow, prepare regular forecasts and financial reports to partners Be fully familiar with the terms of the GMS Contract, and through negotiation with the LHB and preparation and submission of regular development plans, ensure the Practice receives an appropriate and equitable allocation of resources Establish appropriate systems to maximise income and monitor targets; support the Partners and admin staff to achieve maximum clinical targets and assess profitability of both Direct and Local Enhanced Services; identify all other income generation opportunities; report any under-performance, and institute remedial action. Manage the monthly Payroll process, managing PAYE and NHS pension systems, all within HMRC and NHS Pension scheme requirements, ensuring financing and security controls are in place. Be responsible for procurement, both medical and administrative, assisting the Partners with value for money purchasing and ensuring prompt payment and reconciliation of supplier accounts Calculate and arrange partners drawings in collaboration with the Partners and practice accountant and in line with Partnership Agreement Personal and People Development and People Management Recruitment and Retention o Manage the selection and recruitment and retention of all staff and clinicians and ensure that all new staff are legally and gainfully employed o Manage staffing levels within practice budgets o Responsible for updating contractual information, staff handbook, job descriptions and well maintained personnel files o Ensure staff are appropriately inducted and trained in order to fulfil their role o Review salary pay scales annually in line with contractual uplifts and national Living wage increases o Arrange disclosure and barring checks Employment/Employment Law o Deal with sickness and holiday leave and record in line with practice policy o Resolve disputes and grievances adopting a no blame culture o Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary o Record staff risk assessments where necessary o Keep up to date with changes regarding employment legislation and update staff as necessary Training, Education and Staff Development o Responsible for Practice effective appraisal/personal development process and implementing effective monitoring systems o Support colleagues to advance skills and develop o Take responsibility for own continued professional development and contribute to the continuing professional development and appraisal of team members o Facilitate and promote a learning culture that encourages others to develop their full potential o Undertake annual mandatory training updates in line with practice policies Information Resources/Information Systems Responsibility to ensure all protocols and policies are reviewed and updated in line with recommended guidelines Plan, implement and oversee systems for the flow of health and corporate records in the practice and for the summarising and input of other relevant data, identifying and agreeing the minimum data set to be collected and agreed methods of data collection. Supporting team members to analyse the information obtained and reporting findings Ensure data is kept in line with the practice records retention policy Update of appropriate Information Governance systems completing the practice annual IG toolkit declaration and compliance for GDPR Convene meetings, preparing agenda's and minutes and chair as necessary Oversee the implementation of new IT and telephony systems and arrange necessary training Key Relationships Demonstrate professional, well established and effective communication skills, both internal and external to the practice working collaboratively and forging alliances within a multi-professional team including: o GPs o Senior Team o Practice Nurses o Health Care Assistant o Management Support and Administration staff o Primary Care Network o LHB Establish networks and partnerships with a common purpose across professional and organisational boundaries Where necessary, attend meetings as a representative of the practice and report updates to the Partners if required ensuring actions from meetings are actioned in a timely manner Provide expert advice and communicate complex information to service users, relatives, staff and all agencies Communicate comprehensive and sensitive information For an information conversation, please contact the interim Business Manager, Jayne Tucker on 01348 871121 or email jayne.tucker@wales.nhs.uk