Client Services Manager
| Posting date: | 15 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Suffolk, IP1 3EG |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 24844 |
Summary
Client Services Manager
East Ipswich
Permanent, part time (22.5 hours per week),
Salary £15,698.40 to £16,994.40 pro rata and great benefits including Health Cash Plan
On call shift payment of £14.30 per 8 hour session, Sleep ins paid at an additional £50 per shift.
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Ipswich Mental Health team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issue and/or a mild learning disability in one of our 24/7 Supported Housing services and supporting our other cluster services as required. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Client Service Manager
· Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
· You’ll coach your team and manage individual and team performance
· You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
· You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
· You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You have
· Great people skills, ability to communicate and understand where people are in their life
· The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for our customers
· Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others
· Experience of delivering support in a housing or care environment
· To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Kathy and our East Ipswich Cluster team, we’re super passionate about what we do! We’re really proud of working collaboratively and creatively to support customers achieve their goals and aspirations. We’re a supportive bunch and like to celebrate successes.
Job details
· Flexible working hours
· You will need to take turns covering on call / the occasional sleep in and have the ability to manage own diary/prioritising workload/ responsibilities.
· Able to use technology for managing tenancies, reviewing support plans/ risk assessments and reporting purposes such as Health and Safety, Incident management, rotas and HR processes.
· You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
· 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
· Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
· Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
· We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
· Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
· Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme