ADHD prescription clerk
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £26,696.00 per year |
| Additional salary information: | £26696.00 a year |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Orpington, BR6 0JB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9277-24-0796 |
Summary
Establish and maintain effective working relationships with Service users, carers, and all other staff working internally and externally to the trust. To carry out standard operating procedures seeking advice from other colleagues as appropriate. To respond to incoming calls and emails and deal with enquiries in accordance with local procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant service/clinician. To open, sort and scan post and any relevant correspondence for the Adult ADHD Service. To maintain and update the Prescription database (Excel spreadsheet). To send out the weekly prescription list to clinicians. To maintain the Medication Inbox, dealing with prescription requests, medication issues. To prepare and post out prescriptions to designated Pharmacies and upload to RiO including adding progress notes. To chase vitals/ECG results and blood test results from GP, Phlebotomy Departments. To deal with telephone queries from Service users, Pharmacies and GPs regarding medication and escalate appropriately. To scan/upload documents to RIO, using the Trust standards and naming conventions. To process new referrals and information, recording appropriate data onto RiO, using RiO to its full functionality for the services. To provide administrative and clerical support to the Adult ADHD Service for processing new referrals and booking initial appointments. To contact service users with reminders for appointments as required. To input/update information on the database, ensuring quality of data and completeness. To record contacts and actions on RIO according to local policies. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files and following Trust policy. To assist bank or administration support staff in undertaking duties within the team as directed by Admin Team Lead. To assist with the caseload administration for the Adult ADHD Service. To prepare information for example, client reports, letters, hard copy records/reports for clinics, in line with local policies and procedures. To collate, photocopy and distribute reports and other relevant information to parents and professionals, for example, education staff, G.P.s, internal/external agencies following local policies and procedures. To attend courses and statutory training as identified through supervision and PDR. To pursue personal development of skills and knowledge necessary for the effective performance and development of the role. To manage own workload, time management and transport needs in line with Trust, departmental and line manager guidelines and demonstrates an ability to prioritise tasks. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. Ensure consistent and robust reporting of patient related information as requested by Admin Team Lead. To contribute to the development of efficient administrative procedures within the department as required. To ensure issues regarding Health and Safety risk management or associated policies and guidelines, are reported to the Admin Team Lead. To have due regard for your own personal safety, in particular to have regard to moving and handling regulations and to keep the working environment ergonomically safe.