IT Support Technician Apprentice
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £224 per week |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | PO2 8FA |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/241052-37853 |
Summary
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Technician Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
- Manage the support ticket queue
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Support all Microsoft systems within the company product line and update as required
- Run daily back-ups when required
You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.