Health Advisor
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £11.44 to £18 per hour |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Rotherham, South Yorkshire |
| Remote working: | On-site only |
| Company: | NISI ENTERPRISES LIMITED |
| Job type: | Permanent |
| Job reference: | 111 |
Summary
We have a superb opportunity for you to work as a Health Advisor, in the area of Rotherham.
********** 2 References Needed To Be Supplied ASAP To Apply **********
Pay: £11.44-£18 Per Hour (PAYE) £14-£22 Per Hour (Umbrella)
Job Brief;
As a Health Advisor for the Urgent Care service you will be the first point of contact of communication with patients, patients’ relatives, healthcare professionals and other callers.
Responsibilities
To Use NHS Pathways to record patients’ demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
To provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
To use professional judgement at all times, and with the support of clinical assessment software, provide skilled and effective assessment of patients’ presenting clinical need, through telephone consultation
To inform a Team Leader of any factors affecting delivery of service as soon as they arise
To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare
To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload
To maintain a healthy and safe working environment for self and colleagues
Requirements and skills;
To be able to use complex communication skills to negotiate (using language support services as necessary)
To be able to actively communicate with fellow IUC staff to assist service delivery ·
To be able to undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
To be able to deliver high quality, safe and clinically effective health care over the telephone using clinical decision system.
To be able to support patients to manage their own condition at home, where clinically appropriate
To be able to provide support to callers who may be non-compliant with recommended outcomes, emotive, hostile and or antagonistic, using persuasive and negotiating skills
To be able to recognise and work within scope of competence seeking support where appropriate
To be able to maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary
To be able to keep immediate and accurate records of service user enquiries to IUC during the consultation
To be able to meet daily key performance indicators (KPIs) and targets
*** Enhanced DBS will be required***
Important Information;
Its a 24/7 service, with different shift patterns, 24h & 30h contract available
All shift patterns required employees to work 3 out of 4 weekends and 6 out of 8 bank holidays !!!
You will be required to do a test, which you will need to get 70% to pass.
10 weeks Training will be provided- Which will need 100% attendance through out the 10 Weeks, Monday-Friday/Tuesday-Saturday 8am-4pm OR 4pm-12am available
in the First 2 weeks you will get a assessment which you will need to pass to continue the training, on week 4 you will get dummy a call assessment which you will also need to pass to carry on, Then on week 10 you will have a classroom based assessment which you need to pass to finish the training.
***START DATES***;
-June 2024, ***If All Requirements/processes Have Been Completed ***
-July 2024, ***If All Requirements/processes Have Been Completed ***
-August 2024, ***If All Requirements/processes Have Been Completed ***
***TEMPORARY CONTRACT ONGOING***
********** 2 References Needed To Be Supplied ASAP To Apply **********
Pay: £11.44-£18 Per Hour (PAYE) £14-£22 Per Hour (Umbrella)
Job Brief;
As a Health Advisor for the Urgent Care service you will be the first point of contact of communication with patients, patients’ relatives, healthcare professionals and other callers.
Responsibilities
To Use NHS Pathways to record patients’ demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
To provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
To use professional judgement at all times, and with the support of clinical assessment software, provide skilled and effective assessment of patients’ presenting clinical need, through telephone consultation
To inform a Team Leader of any factors affecting delivery of service as soon as they arise
To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare
To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload
To maintain a healthy and safe working environment for self and colleagues
Requirements and skills;
To be able to use complex communication skills to negotiate (using language support services as necessary)
To be able to actively communicate with fellow IUC staff to assist service delivery ·
To be able to undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
To be able to deliver high quality, safe and clinically effective health care over the telephone using clinical decision system.
To be able to support patients to manage their own condition at home, where clinically appropriate
To be able to provide support to callers who may be non-compliant with recommended outcomes, emotive, hostile and or antagonistic, using persuasive and negotiating skills
To be able to recognise and work within scope of competence seeking support where appropriate
To be able to maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary
To be able to keep immediate and accurate records of service user enquiries to IUC during the consultation
To be able to meet daily key performance indicators (KPIs) and targets
*** Enhanced DBS will be required***
Important Information;
Its a 24/7 service, with different shift patterns, 24h & 30h contract available
All shift patterns required employees to work 3 out of 4 weekends and 6 out of 8 bank holidays !!!
You will be required to do a test, which you will need to get 70% to pass.
10 weeks Training will be provided- Which will need 100% attendance through out the 10 Weeks, Monday-Friday/Tuesday-Saturday 8am-4pm OR 4pm-12am available
in the First 2 weeks you will get a assessment which you will need to pass to continue the training, on week 4 you will get dummy a call assessment which you will also need to pass to carry on, Then on week 10 you will have a classroom based assessment which you need to pass to finish the training.
***START DATES***;
-June 2024, ***If All Requirements/processes Have Been Completed ***
-July 2024, ***If All Requirements/processes Have Been Completed ***
-August 2024, ***If All Requirements/processes Have Been Completed ***
***TEMPORARY CONTRACT ONGOING***