Customer Service Representative - School Leavers
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £21,840 to £23,000 per year |
| Hours: | Full time |
| Closing date: | 13 June 2024 |
| Location: | Glasgow, Glasgow, G2 5ER |
| Company: | Diligenta |
| Job type: | Permanent |
| Job reference: | Dgenta02354_1715697691 |
Summary
Customer Service Representative
Exciting Opportunity for School & College Leavers
Earn up to £21840 - £23,000 per year!
Entry level positions
Monday - Friday, 9am - 5pm, 35 hours per week
G2 5ER, Glasgow
Are you nearing the end of your school career and looking to get straight into the world of work whilst still learning new skills along the way?
Diligenta, a leading company in the Life and Pensions sector, is searching for enthusiastic recent school leavers like you to join our team as Customer Service Representatives!
Join our team as a Customer Service Representative in Edinburgh and contribute to our commitment to delivering outstanding service to every customer. With numerous opportunities available due to our expanding operations, you'll benefit from a central location and flexible working hours without evening or weekend shifts, allowing for a healthy work-life balance. A successful Customer Service Representative at our location values compassion and empathy as they provide support to customers as well as advising members on policy details, resolving queries, and collaborating with financial advisors.
Benefits:
- We offer 23 days holiday (not including bank holidays)
- Eligibility for our discretionary Variable Incentive Plan - giving you the chance to earn extra money each quarter depending on performance.
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Opportunities to grow with us and explore career opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).
What we're looking for:
- These are entry level positions, all we ask for is some customer-facing experience, and we can teach you the rest.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on finding a solution effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About us:
Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.
Join Diligenta and make an impact, start your application today.