Clerical Officer (ERS)
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £22,383.00 per year |
| Additional salary information: | £22383.00 a year |
| Hours: | Full time |
| Closing date: | 04 June 2024 |
| Location: | Manchester, M20 4BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9413-24-0365 |
Summary
DUTIES AND RESPONSIBILITIES Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format Communicate complex information about appointments schedules to patients Communicate with patients who may be anxious, angry or upset Exchange relevant information with GPs and other health professionals Deal compassionately with distressing situations Liaise with other members of staff regarding case notes and patient visits Ensure that all new referrals are registered within 24 hours of receipt, and scanned onto the Patient Administration System (CareFlow) and CWP. Liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements. Maintain patient confidentiality at all times Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes Use own initiative to liaise with clinical staff and other colleagues where necessary regarding patient queries Use patient information systems to assist patients and staff with solving issues Apply knowledge to correctly code treatment appointments and first definitive treatments Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS Plan for patient admissions, appointments and discharge Make alterations to clinic structure to accommodate arrival of unexpected patients Undertake general administrative duties e.g. collating and disseminating incoming and outgoing correspondence, filing paperwork, to contribute to the effective operation of the team. Ensure that annual leave does not occur at the same time as colleagues Update information, admitting discharging and transferring patients on the patient information system. Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, and phones Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of hospital Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Undertake surveys/audits as necessary to own work Post holder is expected to follow all relevant protocols, SOPs and standard practice. Support Manager is available as point of reference for any queries and will meet regularly with staff Plan and organise own time and workload activity with prioritisation and liaising with team members Use own initiative to solve problems and answer staff and patient enquiries