Theatre Receptionist (Out of Hours) | Mersey and West Lancashire Teaching Hospitals NHS Trust
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum pro rata |
| Hours: | Part time |
| Closing date: | 13 June 2024 |
| Location: | Prescot, L35 5DR |
| Company: | St Helens and Knowsley Teaching Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 5980286/409-TH5980286 |
Summary
Part Time 23.5 hours per week
Monday - Thursday, 4pm-8pm
Saturday, 8am-4pm
We are looking to appoint a Theatre Receptionist to provide a comprehensive administration service to the Main Theatre Department at Whiston Hospital.
We are looking for an enthusiastic, committed person who can work both as an individual and also as part of a team with a flexible approach to duties. The successful candidate will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
The ideal candidate will have experience of using Microsoft Office software a good understanding of IT, and knowledge of the hospital systems is desirable, though full training will be given.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Previous experience in a similar role is desirable but full training will be given.
Please note, this vacancy may close early should a sufficient number of applications be received.
• Full cover of reception desk, meet and greet at all times.
• Answering telephone calls and dealing with queries for the department where appropriate or locating relevant member of staff. Ensuring only staff who need to access Theatre go through reception.
• Keep reception clean and tidy including laminating notices.
• Dispose of confidential waste in department.
• Maintain staff telephone records including major incident information.
• Arrange and record request for works through Maxims.
• Stationary levels maintained and stock ordered through SBS System
• Deal with all incoming and outgoing mail. Ensure all outgoing post is sent out within 24 hours of signing.
• Accurate and timely input of data onto information databases.
• Ensuring all checklists forms are maintained for theatres and available for staff.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
KEY DUTIES
• Full cover of reception desk, meet and greet at all times.
• Answering telephone calls and dealing with queries for the department where appropriate or locating relevant member of staff. Ensuring only staff who need to access Theatre go through reception.
• Keep reception clean and tidy including laminating notices.
• Dispose of confidential waste in department.
• Maintain staff telephone records including major incident information.
• Arrange and record request for works through Maxims.
• Stationary levels maintained and stock ordered through SBS System
• Deal with all incoming and outgoing mail. Ensure all outgoing post is sent out within 24 hours of signing.
• Accurate and timely input of data onto information databases.
• Ensuring all checklists forms are maintained for theatres and available for staff.
• Photocopying/faxing, general housekeeping of the office environment.
• Attend appropriate training, meetings, and education sessions at the request of manager.
• Assist the Directorate in providing quality administrative support to the theatre clinical teams.
• Type dictation from audio transcription of clinical correspondence and documentation.
• Type discharge summaries as appropriate
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Personal Medical Secretary of Specialty accordingly.
• Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.
• Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.
• Assist with collection of clinical data for audit and disseminate information to teams.
• Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.
• Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities.
• Always follow risk management procedures including the identification, assessment, and management of risk within the division.
• To abide by all Trust policies and procedures.
• Always follow Standard Operating Procedures.
• To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning.
• Any other ad hoc duties required by line manager to ensure the smooth running of the department.
This advert closes on Monday 27 May 2024
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