Receptionist & Central Booking Office (CBO) Scheduler
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Per annum pro rata |
| Hours: | Part time |
| Closing date: | 13 June 2024 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6310264/430-CORP1391A |
Summary
A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.
Receptionist & Central Booking Office (CBO) Scheduler
Department: Patient Access
Band 3 pro rata if part-time
Hours: 18.5 per week, all MKUH roles will be considered for flexible working
An amazing opportunity has arisen to join the Patient Access team as an Outpatient Reception/Scheduler within our therapy department.
As a receptionist/scheduler, you will work across our sites at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court and Stoney Stratford, meeting and greeting patients booking them in for their appointments and scheduling their follow ups, which means you have additional flexibility in your role and will be able to communicate with different staff groups. The hours of work will be between 07:00 – 20:00 Monday – Friday.
We are looking for dynamic candidates who have previous customer care experience and administrative experience. The ideal candidate would have the ability to be proactive and be able to maintain a professional demeanour whilst meeting the Trust values: We Care, We Communicate, We Contribute, We Collaborate.
In return we will offer training and support dueing your probationary period, to ensure you are adapted to your new role, and able to function to the highest standards.
We look forward to hearing from you.
Interview Date: 07 June 2024
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
· Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
· Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
· Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
· Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers.
· Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service.
· Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
· Communicate with patients in relation clinic cancellations etc as required.
Please refer to Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Tuesday 28 May 2024
Receptionist & Central Booking Office (CBO) Scheduler
Department: Patient Access
Band 3 pro rata if part-time
Hours: 18.5 per week, all MKUH roles will be considered for flexible working
An amazing opportunity has arisen to join the Patient Access team as an Outpatient Reception/Scheduler within our therapy department.
As a receptionist/scheduler, you will work across our sites at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court and Stoney Stratford, meeting and greeting patients booking them in for their appointments and scheduling their follow ups, which means you have additional flexibility in your role and will be able to communicate with different staff groups. The hours of work will be between 07:00 – 20:00 Monday – Friday.
We are looking for dynamic candidates who have previous customer care experience and administrative experience. The ideal candidate would have the ability to be proactive and be able to maintain a professional demeanour whilst meeting the Trust values: We Care, We Communicate, We Contribute, We Collaborate.
In return we will offer training and support dueing your probationary period, to ensure you are adapted to your new role, and able to function to the highest standards.
We look forward to hearing from you.
Interview Date: 07 June 2024
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
· Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
· Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
· Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
· Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers.
· Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service.
· Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
· Communicate with patients in relation clinic cancellations etc as required.
Please refer to Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Tuesday 28 May 2024