Patient Services assistant | Royal Cornwall Hospitals NHS Trust
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Per Annum |
| Hours: | Full time |
| Closing date: | 13 June 2024 |
| Location: | Truro, TR1 3LJ |
| Company: | Royal Cornwall Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6243659/156-6243659 |
Summary
To lead by example and maintain high levels of customer care and administrative practice, across both the General Office and Outpatient Reception areas of the Trust, with a strong focus on data quality and activity recording.
The General Office provides a front-line cash service for patients, visitors, and staff at the Royal Cornwall Hospital. The post holder will undertake several administrative duties for the Trust in the performance of their duties. The most significant of these is the reimbursement of travel expenses to patients in receipt of means tested benefits. In the performance of these duties, the post holder will demonstrate a high level of customer service skills and provide a high quality, caring, efficient and responsive service to patients, relatives, and their careers.
Assist the Patient Services management team to ensure that all reception desks are staffed during clinic hours to an appropriate standard, together with the General Office. To review and check staff rosters and generic working to ensure efficient cover is provided.
There may on occasion be a requirement for the post holder to work more generally across other areas of Patient Services including outpatient booking services.
Banking and Cash Handling
Issue and account for petty cash, including the payments of travel expenses for patients under the Hospital Travel Cost Scheme and daily cash reconciliation.
Receive, account for and bank, using the General Office database, paying patient payments, donations, and any other income to the Trust.
General Administration
Receive, account for, and hold in safe keeping, valuable patient property using the cash and valuables system.
Receive and account for lost property using the General Office lost property database.
Investigate and process Ex-Gratia claims.
Respond to general enquiries.
Assisting Departments across the Trust with arrangements for the provision of Interpretation and Translation Services including the provision of document translation.
There may be a requirement, on occasion, to work more generally in other areas of Patient Services, which appropriate training will be provided.
People Management
Coordinate day-to-day outpatient reception staff within the service, ensuring workflow and output is managed to meet Trust targets.
To assist with the induction and training of new and existing General Office or Reception staff. Carry out 3-month and 6-month competency framework reviews.
Participate in the recruitment, selection process.
To ensure the Trust requirements of mandatory training are valid and up to date for staff.
Assist the Patient Services management team to ensure that all reception desks and General Office are staffed as required.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
• PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-handside
To be an employee of the NHS you need to successfully complete the following:
· Identity Checks
· Professional registration and qualification checks
· Employment history and reference checks
· Work health assessments
· Criminal record check standards
· Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
This advert closes on Monday 27 May 2024