IT Support Apprenticeship (VAC-01330)
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £256 to £457.6 per week |
| Hours: | Full time |
| Closing date: | 13 June 2024 |
| Location: | NG5 9PJ |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/240867-378532 |
Summary
Main Duties and Responsibilities:
IT Resource Provision
- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
- Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
- Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
- Support staff and students with the virtual server environments and online systems including O365
- To take responsibility for the successful delivery of software-related tasks:
- Installation, configuration of new/upgraded software
- Produce user guides and offer training and ad-hoc instruction to staff users
- On-going software monitoring and maintenance e.g. internal internet filtering software
ICT Support
- To maintain a logging system for support requests from staff/pupils
- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
- To ensure technical assistance is provided at extra-curricular events - Manage printing resources across the Academy
- Create new user accounts and assign appropriate permissions
- Assign staff and pupil passwords
- Provide support to the Academy in its use of media, from recording classes and events
- Maintain inventories, asset and security mark ICT equipment
- Support evening events at the Academy
- Ensure all desktops, laptops, visualisers and projectors are working and well maintained
- Carry out daily audit checks on equipment ensuring whole school is completed weekly
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.