Reception Coordinator | University College London Hospitals NHS Foundation Trust
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 13 June 2024 |
| Location: | London, NW1 2BU |
| Company: | University College London Hospital |
| Job type: | Permanent |
| Job reference: | 6303610/309-UCLH-4387 |
Summary
An exciting opportunity has arisen for a dynamic and motivated individual to join our Daycare administration team. We are looking for a Receptionist Coordinator who will work to provide receptionist and administrational support across our services: chemotherapy, supportive care, ambulatory care, apheresis unit and TYA (teenage and young person’s unit).
We seek a candidate who thrives on challenges, has a desire for improving patient experience, and can work effectively in a fast-paced environment. Ideally you will have experience of working within an NHS or a healthcare setting, be a self-starter who is able to work on their own initiative as well as part of a wider team. As a key member of the team, your approach must be flexible with the ability to prioritise workloads. You will need to have a high level of professionalism, demonstrate a courteous and polite approach to patients and service users and enthusiastic in supporting the delivery of a high-quality service The shift pattern for this role consists of 08:00-16:00, 09:00-17:00 or 10:00 to 18:00. The post holder will be expected to work flexibly, rotating throughout the day-care department.
The post holder must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.
This post involves the daily management of the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both multidisciplinary teams and patients.
You would be required to assist with RTT and slot utilisation for your department to meet the Trust’s access targets.
You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.
Provide a receptionist service to our services across the Cancer Centre delivering a welcoming and supportive service to all service users.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and bea part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! :University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! :University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
This advert closes on Tuesday 21 May 2024
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